Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mark Bohman

Solution Engineer
Seattle,WA

Summary

Forward-thinking and seasoned sales engineer with deep-rooted passion for innovation and technology. I use my technical skills as well as interpersonal skills to create strong and open relationships with both teammates and clients. Ability to bridge the gap between technology and business objectives to grow revenue and achieve sales targets. Self-starter for continuous improvement and broader knowledge (such as AI and ML) Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

Solution Engineer

Lumen Technologies
06.2017 - 10.2023
  • Conduct in-depth consultations with clients to understand unique business challenges, goals, and technical requirements related to networking, security, and SASE
  • Develop comprehensive, customized solutions to address client's needs, including designing network architectures, cloud environments security strategies, and SASE implementations
  • Maintain deep understanding of Lumen's product and service offerings, staying up to date with industry trends and emerging technologies to provide innovative solutions
  • Engage with cross-functional teams for seamless delivery of solutions
  • Create detailed proposals and presentations for clients, outlining recommended solutions, benefits, and associated costs
  • Collaborate with clients for Proof of Concepts (POCs) to demonstrate effectiveness and feasibility of solutions
  • Delivered solutions that enhanced clients’ network performance, security, and SASE capabilities
  • Contributed to revenue growth by identifying upsell and cross-sell opportunities
  • Expanded existing client engagements and attracted new clients through compelling solution offerings.
  • Improved customer satisfaction by designing and implementing tailored solution engineering strategies.
  • Streamlined internal processes for increased efficiency, focusing on project management and task delegation.
  • Provided technical expertise in product demonstrations, leading to an increase in successful client conversions.
  • Developed trusted relationships with clients through consistent communication and professional service delivery.
  • Resolved complex issues by utilizing strong analytical skills and innovative problem-solving techniques.
  • Delivered comprehensive technical support to customers, ensuring prompt resolution of issues and increased client satisfaction levels.
  • Provided expert guidance during the pre-sales process, helping drive sales success by demonstrating the value of proposed solutions to prospective clients.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining a focus on quality control throughout all stages of delivery.

Sales Engineer

Verizon (Formerly XO Communications)
05.2015 - 06.2017
  • Worked with clients to comprehensively understand business requirements, challenges, and objectives related to networking and voice services
  • Leveraged technical expertise to design customized networking and voice service solutions that met clients' specific needs, diffusing issues related to scalability, reliability, and cost-effectiveness
  • Performed as subject matter expert, sharing clients with technical insights, recommendations, and best practices to help make informed decisions
  • Produced detailed and persuasive proposals and presentations for clients
  • Ensured seamless sales process by mediating with sales teams, product managers, and implementation teams
  • Assisted clients during execution phase and resolved technical issues promptly
  • Acknowledged for generating technical sales worth $2M in contract value
  • Earned recognition from clients and colleagues for deep understanding of networking and voice technologies
  • Introduced highly effective solutions for complex networking and voice challenges
  • Helped clients understand the value of networking and voice services and impact on business.

Account Manager

AT&T
04.2003 - 04.2015
  • Nurtured strong, long-term relationships with medium-sized business clients, becoming trusted advisor for networking services
  • Drove in-depth assessments of each client's existing networking infrastructure and business objectives to highlight opportunities for improvement and growth
  • Rolled out customized networking services solutions for client's needs with emphasis on scalability, cost-efficiency, and alignment with business strategy
  • Crafted comprehensive sales strategies to target and acquire new clients and expand existing accounts, maximizing revenue opportunities
  • Presented proposals to clients, articulating benefits and ROI of AT&T's networking services
  • Negotiated contract terms and pricing for mutually beneficial agreement for AT&T and client
  • Earned President’s Club award four times for exhibiting outstanding sales performance
  • Increased sales and profitability levels by acquiring new and expanding current clients
  • Garnered positive feedback and referrals from satisfied clients for remarkable services.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Education

Bachelor of Arts in Business Administration -

Washington State University

Skills

  • Sales Engineering
  • Telecommunications and Networking
  • Proposal Development
  • Presentations built for customer specific needs
  • Client Needs Assessment
  • Solution Delivery
  • Next Generation Networking
  • SASE
  • SD-WAN
  • Cloud-Based Security
  • Bare Metal
  • Fortinet, Versa, and Cisco Certifications
  • Data Transport Design & Implementation
  • VPN
  • Internet
  • Network as a Service (NAAS)
  • Wavelength
  • Dark Fiber
  • Wireless Site Surveys
  • Cloud Services & Connectivity
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • Equinix & AWS Interconnect (Exaswitch)
  • Cloud Computing
  • Problem solving
  • Technical documentation
  • Network architecture
  • Requirements gathering
  • Cloud computing
  • Technical presentations
  • Client relationship management
  • Solution design
  • Technical expertise
  • Solution Recommendations

Websites

Certification

  • Cisco CCDA
  • Cisco CMNA
  • Fortinet NSE 1, NSE 2, & NSE 3

Timeline

Solution Engineer

Lumen Technologies
06.2017 - 10.2023

Sales Engineer

Verizon (Formerly XO Communications)
05.2015 - 06.2017

Account Manager

AT&T
04.2003 - 04.2015

Bachelor of Arts in Business Administration -

Washington State University

Similar Profiles

CREATE PROFILE
Mark BohmanSolution Engineer