Summary
Overview
Work History
Skills
Career Achievements
Timeline
Generic

Mark Borter

Green Bay,WI

Summary

Attentive Automobile Service Consultant with comprehensive knowledge of the automobile industry. Proficient at providing an optimal level of customer support that includes timely resolutions to customer service issues.

Overview

26
26
years of professional experience

Work History

Truck Shop Service Consultant

Bergstrom Chevrolet
08.2023 - Current
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
  • Wrote service orders and updated schedules.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.

Owner

MJ Lawncare
05.2019 - Current
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Managed day-to-day business operations.

Truck Shop Service Consultant

Broadway Chevrolet
06.2019 - 08.2023
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
  • Discussed options with clients and determined appropriate plans.
  • Wrote service orders and updated schedules.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Suggested additional services to customers in order to meet upsell goals.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Owner

Cutting Edge Lawn Care
03.1998 - 05.2019
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Truck Shop Service Consultant

Broadway Ford
04.2015 - 12.2016
  • Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Played an instrumental role in driving organizational growth by securing high-value accounts through strategic networking efforts.
  • Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Wrote service orders and updated schedules.
  • Provided information about service procedures and expected timelines.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Documented problems and corrective actions to maintain records.
  • Suggested additional services to customers in order to meet upsell goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Skills

    • Customer service expertise
    • Scheduling
    • Vehicle Inspection
    • Customer Relations
    • Vendor negotiation
    • Service department operations
    • Assignment Delegation
      • Decision-Making
      • Personnel Management
      • Quality control proficiency
      • Team Building Capabilities
      • Quality Standards
      • Customer Satisfaction

Career Achievements

  • 2023 Awarded GM Mark of Excellence
  • 2022 Awarded GM Mark of Excellence
  • Completed all GM tire training
  • Completed GM University of Parts Management
  • GM Professional Service Guild

Timeline

Truck Shop Service Consultant

Bergstrom Chevrolet
08.2023 - Current

Truck Shop Service Consultant

Broadway Chevrolet
06.2019 - 08.2023

Owner

MJ Lawncare
05.2019 - Current

Truck Shop Service Consultant

Broadway Ford
04.2015 - 12.2016

Owner

Cutting Edge Lawn Care
03.1998 - 05.2019

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Mark Borter