Mark Bowen
Quartz Hill,CA
Summary
Motivated business professional bringing over 30 years of business and entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative, sales and service operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
I am a customer-focused leader with a successful track record of driving sales, improving customer satisfaction and creating efficient operations. Knowledge and experience with digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales.
Overview
35
35
years of professional experience
Work History
Online Business Owner
My Roller Skate World
03.2020 - Current
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Optimized product listings with eye-catching images and persuasive descriptions, increasing conversion rates.
- Expanded product offerings based on market research and customer feedback, driving revenue growth.
- Conducted regular competitor analysis to identify strengths, weaknesses, opportunities, and threats within the industry landscape.
- Utilized various e-commerce platforms to broaden audience reach and maximize sales potential for the online business owner resume.
- Managed financial aspects of the business, including budgeting, expense tracking, and tax preparation, ensuring profitability.
Sales and Service Manager
RBC Insurance
07.2009 - 03.2017
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
- Led an organizational change initiative focused on creating a more agile and responsive business model.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
Minster - Self Employed
Embassy Ministries International
10.1999 - 10.2014
- Organized and led mission trips, empowering participants to serve others through acts of kindness and service.
- Enhanced congregation engagement by delivering thought-provoking sermons and incorporating multimedia presentations.
- Delivered sermons as a guest minister at a variety of churches across America and Canada.
- Conducted pastor training seminars in Asia.
- Developed a spiritual curriculum that was taught in a class setting with various church congregations.
- Established partnerships with local non-profit organizations to create joint service opportunities benefiting both the congregation and wider community.
- Oversaw administration and management of all areas of ministry.
- Transitioned to part time work after moving back to Canada in 2009.
- Authored sermons, speeches and other religious materials
General Manager
Travel Deals / TravelNet Inc.
11.1991 - 09.1997
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated with suppliers including airlines and hotels to obtain optimal commission rates.
- Oversaw extensive advertising campaigns and marketing strategies.
Product Manager
The Last Minute Club Travel Group
03.1989 - 10.1991
- Maintained positive vendor relations to build strong partnerships.
- Monitored market trends and competitor performance to update promotional strategies.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Set pricing and managed payload counts on travel vacation packages.
- Negotiated with suppliers purchasing bulk air seats and hotel packages.
Education
Diploma - Minstry And Missions
JSMI Bible Institute
Fort Worth, TX08.1999
Ontario College Diploma - Tourism Management
Georgian College of Applied Arts And Technology
Barrie, ON Canada03.1989
Skills
- Digital Marketing Strategy
- Product sourcing
- Online Advertising
- Website Management
- E-commerce management
- Customer Service
- Team Collaboration and Leadership
- Customer Relations
- Entrepreneurial personality
- Coaching and Mentoring
- Operations Management
- Public Speaking
- Change Management
Timeline
Online Business Owner
My Roller Skate World
03.2020 - Current
Sales and Service Manager
RBC Insurance
07.2009 - 03.2017
Minster - Self Employed
Embassy Ministries International
10.1999 - 10.2014
General Manager
Travel Deals / TravelNet Inc.
11.1991 - 09.1997
Product Manager
The Last Minute Club Travel Group
03.1989 - 10.1991
Diploma - Minstry And Missions
JSMI Bible Institute
Ontario College Diploma - Tourism Management
Georgian College of Applied Arts And Technology
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