Overview
Work History
Education
Skills
Timeline
Generic

Mark Boyce

Cumberland,MD

Overview

33
33
years of professional experience

Work History

Sales Associate

Sheetz Inc
03.2021 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Owner/Operator Manager

Crayons Full Service Catering & Events
07.1990 - 06.2019
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Assisted in recruiting, hiring and training of team members.

Education

Bachelor of Arts - Food Services Management

Culinary Institute of America
Hyde Park, NY
07.1978

Skills

  • Promotional Support
  • Customer Needs Assessment
  • Inventory Control
  • Client Account Management
  • Payment Processing
  • Product Sales
  • Upselling
  • Cash Handling
  • Flexible Schedule
  • Self-Checkout Assistance
  • Excellent People Skills
  • POS System Operation
  • Teamwork and Collaboration
  • Customer Service
  • Cash Register Operation
  • Time Management
  • Exceptional Customer Service
  • Policy and Procedure Adherence
  • Sales Training

Timeline

Sales Associate

Sheetz Inc
03.2021 - 11.2023

Owner/Operator Manager

Crayons Full Service Catering & Events
07.1990 - 06.2019

Bachelor of Arts - Food Services Management

Culinary Institute of America

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Mark Boyce