Mark Boyd

Assistant Store Manager

Walmart

West Melbourne, FL

02.2000 - 03.2025

Managed the daily operations of an optometry office, including scheduling appointments, verifying insurance coverage and processing payments.
Heated, shaped and bent plastic and metal frames to adjust eyeglasses for clients.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Coordinated activities between multiple departments within the organization.
Trained new staff members on proper optometric procedures, safety protocols and customer service etiquette.
Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Provided excellent customer service by greeting patients warmly upon arrival, answering questions regarding services and products and helping them find the right eyewear for their needs.
Submitted patient insurance forms and managed simple bookkeeping.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
Maintained accurate records of patient information, such as contact lens prescriptions, medical histories and vision test results.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Developed and implemented marketing plans to increase patient base, including running ads in local newspapers and creating promotional material.
Ensured compliance with HIPAA regulations related to patient privacy rights.
Ordered optical supplies such as lenses, frames and contact lenses when needed.
Repaired and adjusted frames to meet customer needs.
Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
Explained different types of eyeglass lens options available from single-vision lenses to bifocals to progressive lenses based on prescription needs.
Monitored the performance of employees to ensure that they were providing quality care to customers in a timely manner.
Analyzed laboratory data from diagnostic testing equipment such as auto refractors or tonometers.
Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Managed client frame selection processes and walked through lens options.
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Provided guidance on selecting eyeglasses frames according to style preference, face shape and lifestyle needs.
Reviewed patient charts prior to appointment time in order to provide more efficient care.
Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
Kept abreast of current trends in optometry technology by attending seminars and conferences.
Handled customer complaints professionally in order to maintain a positive reputation among clients.
Checked finished lenses for conformance to order specifications, quality and customer needs.
Recommended specific lenses, coatings and frames to suit individual client needs.
Wrote up work orders for grinding lenses and assembling eyeglasses.
Maintained records of prescriptions, orders and payments.
Evaluated prescriptions along with clients' work and personal visual requirements.
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Cultivated relationships with vendors in order to secure discounts on products.
Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
Verified finished lenses ground to prescription specifications.
Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Performed administrative tasks such as filing paperwork and keeping track of inventory levels.
Worked effectively in team environments to make the workplace more productive.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained updated knowledge through continuing education and advanced training.
Completed routine maintenance and repair.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Operated a variety of machinery and tools safely and efficiently.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Updated and maintained databases with current information.
Managed household errands and other essential duties.

Summary

Overview

Work History

Assistant Store Manager

Education

High School Diploma -

Skills

Certification

References

Timeline

Assistant Store Manager

High School Diploma -