Mark Bradbury
Minford,OH
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
39
39
years of professional experience
Work History
Sales Specialist
Lowe's
02.2013 - Current
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Interacted with approximately 20 customers daily to provide personalized product guidance, resolve issues and open new accounts.
Auto Travel Counselor
AAA East Central
02.2010 - 06.2012
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Helped customers with passport and visa applications.
- Generated travel-related reports for clients to facilitate decision-making.
Postmaster/Supervisor of Operations
United States Postal Service, USPS
04.1984 - 04.2009
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and presented training course for new safety and injury compensation pilot project
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
No Degree - Education
Miami University
Oxford, OHNo Degree - English Education
Ohio State University
Columbus, OHSkills
- Staff Training
- Cash Handling
- Proper Staffing
- Complaint Resolution
- Account Management
- Daily Workflows
- Team Collaboration
- Client Needs Assessment
- Client Rapport-Building
- Outreach Initiatives
- Positive Reinforcement
- Active Learning
- Effective Project Management
- Prospecting Skills
- Effective Scheduling
Timeline
Sales Specialist
Lowe's
02.2013 - Current
Auto Travel Counselor
AAA East Central
02.2010 - 06.2012
Postmaster/Supervisor of Operations
United States Postal Service, USPS
04.1984 - 04.2009
No Degree - Education
Miami University
No Degree - English Education
Ohio State University