Mark Brandt
Wright City,MO
Summary
Results-driven Shop Manager with over 15 years of experience in employee management, safety compliance, and operational efficiency. Proven track record in optimizing workflows and enhancing team productivity.
Overview
21
21
years of professional experience
Work History
Shop Manager
TLG Peterbilt
O'Fallon, MO
11.2010 - Current
- Led staff training programs to improve service quality and operational efficiency.
- Implemented inventory management systems to streamline stock control processes.
- Managed daily operations to optimize workflow and enhance team productivity.
- Analyzed sales data to identify trends and drive targeted marketing strategies.
- Set Dept. sales and profit plans and adjust if needed to hit or exceed budget.
Service Manager
Prairie Archway International Trucks
O'Fallon, MO
05.2005 - 11.2010
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Managed team performance, providing mentorship and guidance to enhance staff skills.
- Implemented process improvements that increased service efficiency and reduced turnaround times.
- Coordinated maintenance schedules for fleet vehicles, ensuring compliance with safety regulations.
- Managed 3 shifts of Technicians, foremen and service shop staff to process repair orders from start to closing. Streamline warranty processes for quick return of revenue.
- Built customer base to help keep business flowing strong into our shop.
Education
High School Diploma -
Dysart Geneseo
Dysart, IAAssociate of Applied Science - Diesel Mechanics
Hawkeye Institute of Technology
Waterloo, IASkills
- Class B CDL
- Employee management
- Invoicing
- Customer engagement
- Task delegation
- Policy enforcement
- Safety and ISO auditor
Timeline
Shop Manager
TLG Peterbilt
11.2010 - Current
Service Manager
Prairie Archway International Trucks
05.2005 - 11.2010
High School Diploma -
Dysart Geneseo
Associate of Applied Science - Diesel Mechanics
Hawkeye Institute of Technology