Mark Brixey
Rogersville,MO
Summary
With a proven track record at West Plains Vet Supply, I excel in territory management and customer relationship building, enhancing business growth and revenue generation. My expertise in strategic planning and team leadership, coupled with a knack for resolving customer complaints, has significantly boosted client satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Territory Manager
West Plains Vet Supply
01.2023 - Current
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Built and maintained relationships with primary accounts, ensuring excellent customer service and support.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Customer Service Representative
West Plains Vet Supply
01.2011 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and team productivity by promoting operational best practices.
Warehouse Worker
West Plains Vet Supply
08.2005 - 01.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
Education
Graduated - Ag
Fair Grove
Fair Grove Mo05.1989
Skills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Sales expertise
- Goals and performance
- Lead prospecting
- Relationship building
- Sales training
- Business growth
- Sales presentations
- Sales development
- Territory management
- Strategic business planning
- Sales leadership
- Contract negotiation
- Revenue generation
- Time management
- Vendor management
- Product positioning
- Customer acquisition
- Warehouse management
- Verbal and written communication
- Team building
- Cold calling
- Upselling and cross selling
- Account growth
- Decision-making
- Customer complaint resolution
Accomplishments
I have grown my territory from 5 million to over 7 million. I'm always up to a challenge
Timeline
Territory Manager
West Plains Vet Supply
01.2023 - Current
Customer Service Representative
West Plains Vet Supply
01.2011 - 01.2023
Warehouse Worker
West Plains Vet Supply
08.2005 - 01.2011
Graduated - Ag
Fair Grove
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