Mark Brock
Philadelphia,Pennsylvania
Summary
Seasoned professional with a proven track record in logistics and team leadership, notably at RGIS. Expert in navigating complex schedules and fostering strong client relationships, ensuring on-time deliveries and compliance. Excels in time management and problem-solving, significantly enhancing operational efficiency and customer satisfaction. Demonstrates a commitment to safety and service excellence. Punctual Driver with unprecedented talents in truck operations, loading, and unloading, and route coordination. Experience in operating and driving various trucks to transport goods and materials. Committed to ensuring delivery within specified timeframes. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
21
21
years of professional experience
Work History
LYFT DRIVER
Lyft Driver
03.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Area Manager
RGIS
01.2004 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
CDL A OTR Driver
Norton Transport
12.2015 - 12.2017
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
- Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
- Contributed to fleet-wide efficiency improvements by providing feedback on potential route optimizations or technology upgrades based on personal experience.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
- Collaborated with team members to efficiently transfer loads between trailers at designated facilities across the country.
CDL A OTR Driver
Ramm Trucking
08.2013 - 11.2017
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
- Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
CDL
Raider Express
05.2012 - 11.2012
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Exhibited strong attention to detail while completing necessary paperwork and documentation for each shipment, minimizing potential discrepancies.
- Maintained accurate logs and records, ensuring compliance with Department of Transportation regulations and company policies.
- Collaborated closely with dispatchers to ensure optimal routing and efficient scheduling for all assignments.
- Operated with safety and skill to avoid accidents and delays.
District Manager
RGIS Inventory Services
12.2003 - 05.2012
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Education
High School Diploma -
Lincoln High School
Philadelphia, PA06.2001
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
Computer projects and reading
I enjoy reading and working on my computer. I also enjoy attending cultural art in my community.
Timeline
LYFT DRIVER
Lyft Driver
03.2017 - Current
CDL A OTR Driver
Norton Transport
12.2015 - 12.2017
CDL A OTR Driver
Ramm Trucking
08.2013 - 11.2017
CDL
Raider Express
05.2012 - 11.2012
Area Manager
RGIS
01.2004 - Current
District Manager
RGIS Inventory Services
12.2003 - 05.2012
High School Diploma -
Lincoln High School
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