Microsoft Office
Mark Brooks
Manager
Chippewa Falls,WI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Operations Manager
Riverside Machine & Engineering
09.2019 - 08.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Alliance Plastics Corp
02.2016 - 08.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Production Manager
Evco Plastics Corp
05.2015 - 02.2017
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Wrote and conducted formal performance reviews for production personnel.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Scrutinized production output and identified areas for improvement.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
General Manager
Polymer Technology Corp
11.1998 - 01.2015
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Collaborated with cross-functional teams to develop innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
High School Diploma -
Chippewa Falls Senior High School
Chippewa Falls, WICertificate in Supervisory Management -
University of Wisconsin - Eau Claire
Eau Claire, WISkills
- Organizational Management
- Process Improvement
- Workflow Optimization
- Business Development
- Logistics Oversight
- Document Control
- P&L Management
- Health and Safety Compliance
- Inventory Management
- Performance Monitoring
- Performance Reporting
- Customer Service
- Customer Retention
- Maintenance Planning
- Production
- Cost Reduction and Containment
- Team Building and Leadership
- Purchasing and Procurement
- Supply Chain Management
- Project Leadership
- Management
- Operations Oversight
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Software
ERP Systems
Timeline
Operations Manager
Riverside Machine & Engineering
09.2019 - 08.2023
General Manager
Alliance Plastics Corp
02.2016 - 08.2018
Production Manager
Evco Plastics Corp
05.2015 - 02.2017
General Manager
Polymer Technology Corp
11.1998 - 01.2015
High School Diploma -
Chippewa Falls Senior High School
Certificate in Supervisory Management -
University of Wisconsin - Eau Claire
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