Mark Brooks
Riverside,CA
Summary
Multitalented and detail-oriented visual communications and administrative specialist with over 21 years of experience supporting federal government agencies. Recognized for delivering high-quality creativity, effective communication, and exceptional customer satisfaction. Recognized as a natural leader who fosters a welcoming environment that promotes team cohesiveness and growth. Known for reliability and adaptability, with a swift capacity to learn and implement new skills. Committed to leveraging skills to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
MANAGEMENT & PROGRAM ANALYST
U.S. Citizenship and Immigration Services, USCIS
09.2021 - Current
- Facilitated strong relationships with stakeholders including clients, vendors, and team members to promote collaboration and teamwork.
- Identified opportunities for cost savings through data-driven analysis and strategic recommendations.
- Provided training to team members on new processes or tools, promoting a culture of continuous learning within the organization.
- Improved program efficiency by streamlining processes and implementing automation tools.
- Championed data-driven decision making throughout the organization by creating user-friendly dashboards that provided real-time insights into key performance indicators.
- Balanced competing priorities and resource constraints to ensure timely completion of all assigned tasks, maintaining a high level of performance under pressure.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments, often with quick turn around results on public platforms.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Developed innovative design concepts for effective brand identities, helping to boost overall brand awareness and reception.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Collaborated with cross-functional teams to ensure consistent branding and messaging across materials and information packages released to the public.
- Achieved consistent look and feel across all company materials, reinforcing brand identity.
- Designed streamlined project workflows using SharePoint, ensuring timely delivery of projects and maintaining a digital footprint of project steps.
MISSION SUPPORT SPECIALIST
U.S. Citizenship & Immigration Services (USCIS)
04.2017 - 09.2021
- Performed a variety of administrative program support for the Los Angeles Verification Operations Center (LVOC), with an emphasis on the organization’s financial performance, visual communications, and property management.
- Provided ongoing support to department managers in understanding their budgets, resolving discrepancies, and ensuring compliance with company policies.
- Managed the reallocation of funds as needed to ensure resources were directed towards high-priority projects and initiatives.
- Analyzed data to identify budget variances in comparison to forecasts and prior year expenditures.
- Identified administrative program trends, problems and efficiencies, while reporting to managers in accordance with findings.
- Performed as the office property custodian to manage the life cycle inventory and disposition of assets with no losses.
- Applied high-level visual design capabilities to create various forms of office reports, media and visual information products in draft and final form.
- Provided in-person and virtual training to staff and management pertaining to travel, human resources, time & attendance, supplies, and information technology matters.
- Annually executed a $200K office budget at a 99% spend rate average
- Created the visual and functional design of the organization's SharePoint site, providing collaboration venues, customized management tools, and resource libraries for staff.
- Facilitated a complex $81K video teleconference system upgrade project from start to finish.
- Identified a flaw in the agency’s acquisition process and worked with higher headquarters to revise steps and requirements, allowing for more efficient purchasing and better use of allocated funds
- Volunteered to play key roles in numerous special emphasis events annually, including African American Appreciation Month, Feds Feed Families, and Take Your Daughters and Sons to Work Day
STAFF ASSISTANT
U.S, Citizenship & Immigration Services (USCIS)
04.2016 - 04.2017
- Provided administrative support as the assistant to the office Director and management team.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Coordinated all recruitment activities, including the planning and executing of interviews for vacant positions, in accordance with federal regulations and agency standards.
- Drafted and modified operational tracking spreadsheets, while monitoring results for analysis.
- Researched and assembled information from diverse sources to provide reports and accurate data to reinforce managerial decision-making.
- Effectively drafted letters, presentations, briefing materials, talking points, charts and graphics to support management and staff needs.
- Made travel arrangements and processed necessary travel documents for the office Director.
- Developed status of funds and human resource reports, tailored for the office Director.
- Collaborated on a cross-functional special project team to create a SharePoint based collaboration forum, finalizing the platform by providing training to all levels of staff.
- Created customized budget and personnel reports for the office Director, showing itemized expenditures and staffing changes each month
- Completed the location's welcome package, which established easy to use travel, logistical, and recreational information for onboarding staff and external visitors.
- Successfully planned and organized five special events – including key contributions to a new office facility grand opening.
- Coordinated interviews with candidates for eight vacant positions in 2016
BUDGET TECHNICIAN
Air Force Reserve Command
06.2009 - 04.2016
- Supported of the development, control and analysis of the organization's budget targets, commitments, and procurements.
- Routinely presented budget status and related issues to senior level management during staff meetings and commander briefings.
- Used automated systems to accomplish budget actions that included funding requests, transfers, adjustments, and official forms in final copy.
- Performed monthly reconciliation and analysis of aviation fuel transactions.
- Worked annually to acquire adequate funding to ensure all reserve personnel salary needs were met.
- Provided budget related training to members of the organization involved in the financial process.
- Facilitated three unfunded requirement data calls, totaling in $1.5 million in successfully funded reservist salary.
- Led a special project to acquire new furniture for six aircraft maintenance facilities.
- Provided one week of continuous information gathering and support during the FY 2015 Aviation Fuel Program Audit, supplying data for over 1.7K fuel transactions.
- Trained users in a newly-launched platform for steps in processing funding documents and running funding reports.
- Established an internal standard operating procedure (SOP) for civilian (non-military) overtime requests.
- Executed $1.5 million in funding for approximately 5,900 days of military activation orders per year.
- Performed as primary purchase cardholder to spend approximately $260K annually to pay for the entirety of the organization’s supplies and reserve personnel lodging requirements.
- Input 50+ documents annually for unit overtime items with 100% accuracy.
CLERK
Air Force Reserve Command
12.2003 - 06.2009
- Utilized strong multitasking skills to manage competing priorities and tasks, ensuring timely completion of each assignment.
- Used office automation software to prepare a variety of correspondence, spreadsheets, briefings and other reports necessary for successful day-to-day office operations.
- Created and processed military activation and travel orders for squadron personnel.
- Effectively drafted and distributed official Air Force memorandums for delegations, policy, and procedures.
- Monitored office supply inventory and initiated requests for additional items needed in stock.
- Assisted the timekeeper with maintenance and reconciliation of time and attendance records.
- Assisted in monitoring and managing the organization’s assigned vehicle fleet with routine inspection, documentation, and facilitation of vehicle maintenance.
- Scheduled appointments and greeted customers and visitors in a professional manner.
- Was appointed as the primary Orders Specialist for the organization due to a proven high proficiency within the automated orders writing system
- Successfully created and maintained the weekly management PowerPoint slide briefing, presenting status of various operations and programs.
Education
Associate of Science - Business Administration
Riverside City College
Riverside, CA12.2011
Associate of Arts - Humanities, Philosophy & Arts
Riverside City College
Riverside, CA06.2009
Skills
- Innovation and creativity
- Business process improvement
- Visual Communication Products
- Advanced graphic design skills
- Video editing and development
- Motion graphics
- Typography
- Web Design & Content Management
- SharePoint
- Microsoft Office software
- Teamwork and collaboration
- Problem-solving
- Multitasking and time management
- Attention to detail
- Excellent communication
Languages
English
Native or Bilingual
Awards
- Director's Award | U.S. Citizenship & Immigration Services
- Director's Award | U.S. Citizenship & Immigration Services
- Smiling Star Award for Office Employee of the Year in Fiscal Year (FY) 2019 | U.S. Citizenship & Immigration Services
- Property Management Certificate of Excellence for performance in FY 2019 inventory | U.S. Citizenship & Immigration Services
- Achieved Excellence rating for FY 2016 through 2024 performance appraisals | U.S. Citizenship & Immigration Services
- Commander's Coin awarded for outstanding performance during FY 2015 | U.S. Air Force Reserves
- Quality Step Increase (QSI) awarded for FY 2015 performance | U.S. Air Force Reserves
Training
- Mindfulness & Positive Psychology | Federal Executive Board, January 2018
- Coaching Yourself & Others for Peak Performance | Jae Limited, April 2017
- Appropriations Law Seminar | Management Concepts, September 2016
- DoD Financial Management Certification Program - Level 1 | US Air Force, March 2016
Timeline
MANAGEMENT & PROGRAM ANALYST
U.S. Citizenship and Immigration Services, USCIS
09.2021 - Current
MISSION SUPPORT SPECIALIST
U.S. Citizenship & Immigration Services (USCIS)
04.2017 - 09.2021
STAFF ASSISTANT
U.S, Citizenship & Immigration Services (USCIS)
04.2016 - 04.2017
BUDGET TECHNICIAN
Air Force Reserve Command
06.2009 - 04.2016
CLERK
Air Force Reserve Command
12.2003 - 06.2009
Associate of Science - Business Administration
Riverside City College
Associate of Arts - Humanities, Philosophy & Arts
Riverside City College
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