Mark Brooks
Houston,TX
Summary
Dedicated former operations manager with an extensive experience in a variety of security setting. I’m a Self-Motivated and Team orientated individual that’s professional in every aspect of life who continuously adapts to every environment providing high end customer service.
Overview
10
10
years of professional experience
Work History
Commercial Delivery Driver
Sysco Food Group
Houston , Texas
03.2025 - Current
- Responsible for safely and efficiently delivering food and related products to customer locations on a pre-assigned route.
- Operate various vehicles, including tractor-trailers in some cases, and is responsible for loading, unloading, and ensuring the correct delivery of goods.
- Additionally handle customer interactions, resolve delivery issues, and maintain a positive, friendly attitude.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Expedited deliveries to meet customer deadlines and requirements.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Inspected load security and checked for damages.
- Kept detailed records of deliveries and money received from customers.
- Fostered positive working relationships with regular customers.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Successfully avoided time delivery delays by carefully planning best routes.
- Filled out load paperwork and DOT-mandated log books.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Box Truck/ Flatbed Delivery Driver
Ontime Freight Solutions
01.2024 - 12.2024
- Perform pre-trip and post - trip inspections on the vehicles to ensure safety and compliance.
- Assist in warehouse operations as needed, including inventory management and organization.
- Helped employer gain several new contracts with JFK airport by displaying white glove service and being very efficient in delivering packages on time.
Courier / Independent Contractor
PDQ – Parts Delivered Quickly
04.2023 - 01.2024
- Picks up and delivers auto parts and equipment to dealerships, mechanic shops, and store fronts.
- Verify invoices and match purchases for each client in an efficient manner.
- Delivered 100% of auto parts to each client by arriving on time and providing accurate PODs for each successful drop.
- Awarded employee of the month 4 times for my delivering and high-end customer relations.
Client Service Manager
Palamerican Security Services
02.2022 - 04.2023
- The primary purpose of this position is to oversee the overall quality of security services being delivered, the client retention rate, and the overall satisfaction of all PalAmerican’s clients within their portfolio.
- Inherent in this responsibility is the supervision and support of all PalAmerican staff members assigned to the sites within the CSM’s portfolio.
- The CSM has overall responsibility for all security contracts assigned to their portfolio.
- Visits clients and security officers within the portfolio regularly and deals with any issues arising at the sites.
- Liaises with clients regularly to ensure that they are totally and completely satisfied by PalAmerican’s services and that all of their safety and security needs are being met.
Client Service Manager
Garda World Security Services
04.2021 - 01.2022
- Managed a book of business that consisted of 4000 hours with a mixture of armed and noncommission locations.
- Able to recoup 450,000 in past due revenue with existing clients for portfolio.
- 3 plus years in administration/ payroll (Win Team
- )
Operations Manager
Allied Universal Security Services
06.2015 - 12.2021
- 10,000 hours for book of business.
- Provides constructive and timely performance conversations to ensure performance is at peak levels at all times.
- Recognize up and coming security officers who possess potential management talent and encourage him/her to take part in the Management Training Program.
- Check in with the newly assigned security officers to ensure they are adequately ready to perform their assignment.
- Liaise with security officers on a regular basis to ensure job satisfaction and show support.
Education
HS Diploma -
Westfield Highschool
01.2009
Commercial Diver License A - Tanker Endorsement
MOAB International Training Instructor -
Skills
- Budget management
- Payroll
- Quality Assurance
- Solid written & Verbal communicator
- Poised under Pressure
- HR background with recruiting & counselling
Education Certifications
- Westfield Highschool, HS Diploma, 05/09/09
- Commercial Diver License A with Tanker Endorsement, Valid (MEC)
- MOAB International Training Instructor
Timeline
Commercial Delivery Driver
Sysco Food Group
03.2025 - Current
Box Truck/ Flatbed Delivery Driver
Ontime Freight Solutions
01.2024 - 12.2024
Courier / Independent Contractor
PDQ – Parts Delivered Quickly
04.2023 - 01.2024
Client Service Manager
Palamerican Security Services
02.2022 - 04.2023
Client Service Manager
Garda World Security Services
04.2021 - 01.2022
Operations Manager
Allied Universal Security Services
06.2015 - 12.2021
HS Diploma -
Westfield Highschool
Commercial Diver License A - Tanker Endorsement
MOAB International Training Instructor -
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