Mark Brosnan
Learning and Development Leader
Temecula,CA
Summary
Seeking a role as Learning and Development Lead. Ability to oversee the training and growth of all employees in an organization. Having the Leadership Skills to develop the talents of employees to their full potential by focusing on individual and organizational needs. Looking to bring years of experience to an exciting new role. Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing 20 years of Learning and Development expertise, including proficiency in Microsoft Suite, Camtasia and Adobe Suite.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Learning and Development Specialist
TIreHub
01.2021 - Current
- Responsibilities include creation and facilitating of training for all levels of associates that meet organizational strategic goals and regulatory requirements
- Collaborate regularly with Senior L&D Sales Lead to assess learning needs
- Develop strategies and design L&D materials based on HR & ELT needs
- Manage usage of the Learning Management System
- Design video materials for the Learning Management System.
Car Dealer Trainer
TireHub
12.2019 - 01.2021
- Created future focused programs specific to the Car Dealer Field Team
- Conducted multiple virtual seminars via Microsoft teams
- Developed and designed specific learning and development programs for the sales organization
- Collaborated with Car Dealer Reps to increase performance and create new innovative ideas to improve ROI
- Responsible for current and future focused learning and development needs.
Retail Merchandise Training Specialist
American Tire Distributors
08.2019 - 10.2019
- Achieved productivity goals by making daily visits to assigned accounts and assisting with training, merchandising assistance, and consultation
- Presented current ordering opportunities to key retailers, trained them on current websites, ordering procedures
- Developed account strategies to increase sales, tent sales, training events, contests, incentive programs
- Solved customer relations problems relating to any accounting activities
- Gather business intelligence and share with management
- Keep accurate and timely records of key contacts and field activities through CRM.
Education Manager
Bridgestone Retail Operations
San Bernardino, CA
12.2004 - 06.2019
- Offered specific Learning and Development programs to help employees maintain and improve job skills
- Monitored training costs and created budget reports for management
- Leaning and Development Specialist
- Developed sales training programs for specific, assigned job tasks
- Developed and delivered technical training programs
- Instructed weekly internal classes to more than sixty new employees per month
- Led learning enhancement classes focused on improving academic and people skills needed for success in the workforce
- Organized and presented more than a thousand hours of direct activities
- Drafted more than one hundred job aids for eleven districts
- Conducted one-on-one tutoring for new trainers in, Sales and Technical.
Education
University of Phoenix
Skills
- Excellent Leadership and communication skills
- Proficient in Microsoft Office Suite
- Public speaking
- Delivering in person or virtual training
- Leadership training
- Business Acumen
- Proficient in Camtasia and Articulate 360 Software
- Conflict resolution
- Strategic decision making
- Critical thinking
- Proficient in Adobe Suite Software
- Initiative-taking
- People skills
- Customer Relationship Management Systems
Accomplishments
- Improved the sales teammates’ onboarding process by creating standardized workbooks for all associates.
- Designed over twenty-five plus training videos for the company Learning Management System
- Designed and implemented multiple in person and virtual training seminars.
- Improved employee satisfaction and efficiency by leading the corporate four attributes.
- Developed comprehensive learning programs and implementing effective learning strategies, achievements include reducing training costs by 25% and increasing employee productivity by 40%.
- Improved the reduction of turnover by 44% in a 10-year period.
- Managed North American teams of 20-25 trainers across various geographic areas, ensuring the delivery of high-quality and impactful learning experiences.
- ASE & TIA Certified.
Certification
- ASE Certified
- TIA Certified
References
References available upon request.
Timeline
Learning and Development Specialist
TIreHub
01.2021 - Current
Car Dealer Trainer
TireHub
12.2019 - 01.2021
Retail Merchandise Training Specialist
American Tire Distributors
08.2019 - 10.2019
Education Manager
Bridgestone Retail Operations
12.2004 - 06.2019
University of Phoenix