Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Mark Brow

Athol,MA

Summary

Dedicated Forklift Operator and Shipping Receiver with extensive experience in material handling and logistics operations. Proven track record of enhancing shipping efficiency through precise inventory management and effective communication with team members. Demonstrates strong competencies in safety compliance, problem-solving, and time management. Aiming to leverage skills in a challenging environment that prioritizes operational excellence.

Janitorial, cleaning, and maintenance experience for over seven years.

Janitorial, cleaning, and maintenance experience for over 7 years.

Able to meet recordkeeping requirements, keep track of daily activities, coordinate customer documentation, and collect payments. Inventory and stock experience. Intelligent, quick learner who can recall delivery areas, locate destinations, and explain current product information quickly.

Dedicated, with a spotless driving record, delivery driver experience of over 20 years, and a strong commitment to customer satisfaction. At all times, motivated to provide prompt, friendly, and professional service. Experienced in completing job tasks in a timely and efficient manner. Always treat irritated customers with respect and a positive attitude.

2 years of security experience Capable of keeping personnel, the building, and the equipment safe.

Overview

31
31
years of professional experience

Work History

Janitorial Cleaner

Pro Kleen
Westminster, US
08.2017 - Current
  • Ran walk behind Floor machine to clean the entire shop floors which includes all areas of manufacturing plant
  • Responded quickly to calls from employees who needed to clean up spills and wet floors caused by ceiling leaks and plumbing issues
  • Mowed, trimmed, and maintained the exterior building spaces on a regular basis
  • Kept optimal supply levels in order to meet daily and special cleaning requirements
  • Light fixtures were dismantled, cleaned, and replaced
  • Used approved cleaning products and on various surfaces to reduce bacterial growth and prevent virus spread
  • Performed maintenance and minor repairs and equipment
  • Completed deep cleaning tasks such as buffing and polishing floors each
  • Oversaw inventory supplies, including toilet paper/paper towels and mops and brooms products, and submitted lists to owner for items that needed to be reordered right away
  • Examined all rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced
  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors
  • Kept carpets clean and protected them by steam cleaning and shampooing them on a regular basis
  • Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities
  • Mixed, used, and stored hazardous chemical cleaners properly to reduce the risk of injury or illness
  • Identified facility issues, such as repair needs and major maintenance issues, and reported them to management
  • Created and maintained clean and comfortable environments in offices and warehouse buildings by vacuuming, cleaning windows, and dusting

Shipping and Receiving Clerk

Gardner Screw Corporation
Gardner, MA
06.2022 - 01.2025
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Managed inventory levels through accurate record keeping.
  • Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Managed hazardous material documentation requirements when preparing orders for shipment.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Inspected outgoing packages for damage before sealing them up for shipment.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Coordinated with vendors on shipping schedules and backorders.
  • Ensured that stock was properly stored in designated areas according to safety regulations.
  • Compared shipping routes or methods to determine least environmental impact.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Maintained inventory of shipping materials and supplies.
  • Organized materials into appropriate storage areas based on product type or size.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Performed regular cycle counts to maintain accurate inventory records.
  • Inspected incoming and outgoing shipments for accuracy and damage.
  • Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Received incoming shipments and verified contents against packing slips.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Monitored merchandise received and shipped from facility in computer system.
  • Processed returns efficiently according to company policies and procedures.
  • Organized deliveries by sorting and stocking receivables
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Notified customers of delays to decrease calls to support.
  • Utilized GPS and maps for efficient route planning.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Performed inspections and made repairs on tractors.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Ensured safety procedures were followed when operating forklifts.
  • Performed daily equipment checks to verify proper operation and minimize downtime.
  • Secured loads on pallets to minimize damage and worker injuries.
  • Processed invoices on a daily basis utilizing QuickBooks software program.
  • Entered data into accounting software programs such as QuickBooks or Sage Accounting Solutions.
  • Performed data entry into accounting software applications such as QuickBooks and Excel spreadsheets.
  • Generated customer invoices using software packages such as QuickBooks or MYOB.
  • Tracked customer payments utilizing specialized software programs such as QuickBooks or Sage 50.
  • Performed data entry tasks accurately into accounting systems such as QuickBooks or Sage 50.
  • Organized and maintained inventory in warehouse.
  • Planned product inventory by checking materials to determine amount in inventory and anticipate needed materials.
  • Tracked inventory levels and adjusted inventory records accordingly after physical count was completed.
  • Received, stocked and organized incoming inventory.
  • Performed physical inventory counts to ensure accuracy of inventory records.
  • Stocked shelves with inventory items.
  • Assisted in stocking shelves with new inventory and replenishing existing inventory.
  • Organized inventory for restocking purposes.

Warehouse Manager

Toys R Us
Auburn, US
11.2012 - 04.2017
  • Loaded and unloaded trucks
  • Labeled products or boxes and palletized to prepare inventory for sale
  • Meticulously examined packages and labels for flaws or inaccuracies, resulting in a reduction in overall packaging errors of
  • Was in charge of scheduling and task delegation for a warehouse team of people
  • Was aware of safety concerns and contacted with my concerns and for a prompt resolution
  • Developed and implemented detailed organizational processes to improve service quality standards
  • Completed physical inventory counts each
  • Worked with members of the sales team to keep track of inventory levels, complete accurate orders, and resolve item issues
  • Compared the packages I received to the shipping documents
  • Completed physical inventory counts each
  • Used a computer system, a hand-held inventory control device, and a calculator to perform
  • Moved and lifted heavy loads of merchandise using equipment
  • Recorded information, shortages, and discrepancies to keep records current and accurate
  • Internal teams and customers benefited from my expertise in inventory management and current stock levels, which improved accuracy and product availability
  • Kept all documentation and records accurate and up-to-date with the most recent data to avoid errors in processing or delivery
  • Greeted customers and directed them to the products they requested
  • Shipped materials and assisted with boxing, packing, labeling, and document preparation
  • Put orders together and packed items for shipment, as well as communicating orders to shipping personnel
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each
  • Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies
  • Managed warehouse staff and ensured efficiency in a fast-paced environment
  • Kept detailed records of stock inventory in [Software] to manage order availability
  • Accepted packages that had been delivered, verified products, and double-checked delivery totals
  • Kept the warehouse clean and organized to maximize team efficiency and productivity
  • Stocked merchandise each clearly labeling items, arranging according to size or color and preparing attractive displays
  • Inspected areas for cleanliness and obstructions, and I removed cartons and boxes to keep work areas clutter-free for easy movement

Plastic Machine Operator

F & M Tool & Plastics Inc
Leominster, US
02.2010 - 08.2012
  • Quickly and efficiently drilled and punched holes in metal for screws, bolts, and rivets
  • Determined machine adjustments and material requirements for high-quality production
  • Developed team communications and information for [Type] meetings
  • Transported [Product or Service] to [Timeframe] customer locations
  • Had an excellent attendance record and was always on time for work

Furniture Delivery Driver

Templeton Colonial Furniture
Templeton, US
07.1999 - 04.2007
  • Touch up and repairs
  • Collect payment and fill out receipts and order forms
  • Did inventory, counting and checking inventory
  • Pulled inventory
  • Brought inventory to the showroom floor and set up and remove old furniture or sold items
  • Cleaned, organized warehouse and showroom
  • Load and unload truck for daily delivery
  • Meet and talk to customers and make delivery arrangements
  • Wash and clean trucks
  • Load And Unload Trucks
  • Map out and plan routes for deliveries
  • Loaded and unloaded delivery vans per shift
  • Received daily payments of for completed deliveries and services
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Customer complaints, requests, and feedback were communicated to company management for prompt resolution
  • Avoided time delivery delays by carefully planning the best routes
  • Loaded the truck and properly secured the items to prevent damage for over all deliveries
  • Reviewed routes and expected delivery times to determine the order of deliveries
  • Increased customer satisfaction by resolving issues
  • Solved any issues, improved operations, and provided excellent customer service
  • Built positive working relationships with customers by responding to questions and concerns

Furniture Delivery Driver

Gariepy Furniture Mattress Center
Leominster, US
02.1998 - 06.1999
  • Delivered Furniture
  • Repaired furniture
  • Unloaded and loaded deliveries
  • Pulled inventory for the next delivery daily
  • Mapped out routes and planned deliveries
  • Set showroom floor up
  • Took payments and did paperwork and receipts
  • Received daily payments of for completed deliveries and services
  • Transported products and furniture
  • Avoided time delivery delays by carefully planning the best routes
  • Loaded the truck and properly secured the items to prevent damage for over all deliveries
  • Had an excellent attendance record and was always on time for work
  • Planned delivery routes and the most efficient distribution methods
  • Reviewed routes and expected delivery times to determine the order of deliveries
  • Increased customer satisfaction by resolving issues
  • Inspected truck equipment and supplies and reported any problems or safety hazards to supervisors following each shift
  • Collaborated with customers to determine their needs and deliver service
  • Built positive working relationships with customers by responding to questions and concerns

Security Guard

RJF Security Services Inc
Worcester, US
09.1997 - 02.1999
  • Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties
  • Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
  • Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot
  • Performed cash drops while maintaining complete security and control over the drop box
  • Used effective time management when it came to personnel and security asset coordination and accountability
  • Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public
  • Kept track of employee activities and ensured that they complied with security regulations
  • Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report
  • Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors
  • Protected personal and company property from robbery, vandalism, and unauthorized entry
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
  • Patrolled the property and monitored surveillance equipment, including [Type] cameras, to keep the premises and personnel safe
  • Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind
  • Notified maintenance about any irregularities, such as fire and safety hazards

Tire Technician

Tire Warehouse
Gardner, US
04.1996 - 03.1998
  • Manager
  • Trained others
  • Installed tires on vehicles
  • Repaired flats and rims
  • Certified tech
  • Loaded and unloaded truck
  • Stock and inventory
  • Cleaned all shop areas
  • Am in charge of maintaining a safe and clean working environment
  • Kept my work areas and equipment clean at all times
  • Repaired
  • Cleaned and oiled the machines, as well as adding coolant to the reservoirs

Usher Supervisor

Showcase Cinemas North
Worcester, US
01.1994 - 03.1996
  • Made schedules
  • Walked the entire property and managed other employees
  • Greeted and met customers
  • Reviewed all fire exits and lobbies and theaters
  • Clean and assisted in daily maintenance
  • Checked ID
  • Helped with shipments
  • Made popcorn to help staff
  • Filled in as needed
  • Removed guests if needed

Education

High School -

Quabbin Regional High School
Barre, MA
01.1996

Some college -

Quinsigamond Community College
Worcester, MA

Skills

  • Janitorial and Cleaning
  • Security
  • Hard worker
  • Honest
  • Accountable
  • Punctual
  • Flexible
  • Team player
  • Problem solver
  • Work orders
  • Preventive and reparative maintenance
  • Route logs
  • Safe driver training
  • Inventory management
  • Driver with excellent driving record and delivery experience
  • Shipping and receiving
  • Shipping and receiving tracking
  • Warehousing operations
  • Punctual and reliable
  • Packing and crating
  • Load planning
  • Freight coordination
  • Warehouse software systems
  • Labeling accuracy
  • Safety procedures
  • Inspection and quality control
  • Safety and compliance
  • US Driver's license
  • Customer RMA management
  • Shipment tracking
  • Shipping documentation
  • Shipping label preparation
  • Order logging
  • Delivery scheduling
  • Receiving procedures
  • Inventory software
  • Package handling
  • Self-motivated and independent

Affiliations

  • Musician

References

References available upon request.

Timeline

Shipping and Receiving Clerk

Gardner Screw Corporation
06.2022 - 01.2025

Janitorial Cleaner

Pro Kleen
08.2017 - Current

Warehouse Manager

Toys R Us
11.2012 - 04.2017

Plastic Machine Operator

F & M Tool & Plastics Inc
02.2010 - 08.2012

Furniture Delivery Driver

Templeton Colonial Furniture
07.1999 - 04.2007

Furniture Delivery Driver

Gariepy Furniture Mattress Center
02.1998 - 06.1999

Security Guard

RJF Security Services Inc
09.1997 - 02.1999

Tire Technician

Tire Warehouse
04.1996 - 03.1998

Usher Supervisor

Showcase Cinemas North
01.1994 - 03.1996

High School -

Quabbin Regional High School

Some college -

Quinsigamond Community College

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Mark Brow