Mark Brown-Evans
The Bronx,NY
Summary
Highly motivated professional with over 5 years of experience in customer service. Possesses excellent interpersonal skills, a strong ability to adapt quickly to new environments, and a commitment to continuous learning. A quick learner.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant Intern
WhiteHouse Clinic
11.2024 - 02.2025
- Performed 30 weekly EKG tests on patients of all ages.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Ensured that all customer inquiries were handled promptly according to established guidelines.
- Scheduled appointments and tests to coordinate patient care.
Front Desk Supervisor
Selina Hotel
05.2023 - 08.2024
- Monitored the front desk staff to ensure proper customer service was provided.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Assisted guests with inquiries and requests.
- Completed bi-weekly payroll for 15 employees.
Front Desk Supervisor
Hudson Hotel
05.2020 - 11.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team of 3 front desk agents and helped to resolve issues arising during shifts.
Education
High School Diploma -
Metropolitan High School
Bronx, NY06.2015
Skills
- Customer service
- Communication skills
- Hardworking
- Ability to multitask
- Team player
- Problem-solving skills
Certification
- Phlebotomy Technician , Mildred Elley - September 5, 2024
- EKG Technician , Mildred Elley - September 4, 2024
Timeline
Medical Assistant Intern
WhiteHouse Clinic
11.2024 - 02.2025
Front Desk Supervisor
Selina Hotel
05.2023 - 08.2024
Front Desk Supervisor
Hudson Hotel
05.2020 - 11.2022
High School Diploma -
Metropolitan High School
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