Mark A. Bruemmer

Worked in customer service and the hospitality business for over 30 years. Established a customer first mentality with teams by setting the example. Focused on hiring right, training right, and doing right for the employee. Developed a teamwork oriented tone with the goal of 100% operational excellence with spirit and enthusiasm.

• Enhanced guest satisfaction by providing personalized service and attending to specific needs.
• Fostered a positive work environment among team members through clear communication and constructive feedback mechanisms.
• Organized special events and private gatherings for club members, resulting in increased loyalty and repeat business.
• Increased overall guest satisfaction ratings by consistently delivering prompt, courteous service tailored to individual preferences.
• Collaborated with hotel staff to ensure seamless communication and coordination of services.

Work with businesses on customer satisfaction and service. The focus is to improve the overall experience for customers and retention. Work with members of the team on engaging the customer with a smile on every interaction and with the utmost in hospitality

Developed a customer first plan to grow the hospitality segment of the business. Increased hotel restaurant customer portfolio by 50 clients.

• Offered friendly and efficient service to all customers, handled challenging situations with ease
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Worked with all customers to understand needs and provide excellent customer service
• Product line was produce, groceries, paper goods and all essentials for a restaurant business

Developed and hired customer oriented management teams with a focus of being fully staffed and fully prepared. Developed operational excellence in an immaculate environment. Recruited spirited team members with high energy and fiscal responsibility disciplines. Worked with each team by putting their needs first to enable the positive customer satisfaction results. Goal of 100% satisfaction for both the customer and employee.