Summary
Overview
Work History
Education
Skills
Timeline
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Mark Bryan

Audiovisual Technician
Rosedale,NY

Summary

Detail-oriented Audio Visual Technician with 8 years of experience. Offering excellent organizational skills in audiovisual technology, set-up and operation. Proficient in Troubleshooting, Installation, Configuration, Customer Service.

Overview

8
8
years of professional experience

Work History

Systems Integrator

GMAC Media Technologies
08 2023 - Current
  • Collaborate with architect's and project leads from NYC SCA programs.
  • Design/Install Audio & Video equipment base on
  • Design
  • Optimized system performance by identifying and resolving complex integration issues.
  • Enhanced overall system functionality through meticulous testing and debugging processes.
  • Streamlined communication between various software components for seamless data transfer.
  • Collaborated with cross-functional teams to deliver high-quality integration solutions on time and within budget constraints.
  • Developed comprehensive documentation, facilitating smooth handoff to support teams upon project completion.
  • Trained end-users on new systems and processes, promoting successful adoption of integrated solutions.
  • Conducted root cause analysis to troubleshoot recurring issues, implementing lasting fixes to prevent future occurrences.
  • Established strong relationships with clients through regular communication updates regarding project status, risks, and milestones achieved.
  • Demonstrated adaptability by quickly adjusting to changes in project scope or requirements without compromising deadlines or quality standards.
  • Balanced competing priorities effectively while managing multiple simultaneous integration projects.
  • Documented system configuration, mapping and processes.
  • Created flowcharts, diagrams and other documentation.

Audio Visual Technician

Designatronix Industries
06.2022 - 03.2023
  • Maintained and documented inventory levels of audio and visual equipment to support continuous availability.
  • Set up video-walls/ projectors, Digital Mixers, Loudspeaker Systems and microphones for live production.
  • Provided technical support to event staff and presenters, reducing technical issues and delays.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Created and implemented technical support plans for audio-visual systems.


  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Tested and repaired system circuit boards to component level using variety of instruments.
  • Pulled and terminated variety of cables.
  • Monitored and adjusted sound and lighting levels to optimize live event performance.
  • Diagnosed and resolved problems with AV equipment and media management systems.
  • Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.

Lead Customer Service Manager

Guitar Center
11.2017 - 11.2021


  • Successfully maintained high metrics throughout each department to meet daily goals.
  • Exceeded goals for Gross Sales, Revenue and Profit Margins.
  • Handled all customer relations issues, enabling quick resolution and client satisfaction.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Revealed and demonstrated newly released products to associates ensuring that customers are provided with accurate info relating to the product.
  • Setup and troubleshooted store equipment, ie. PA System, Displays & Lighting etc....


Education

Some College - Computer Networking

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2024

Skills

  • Music Mixing and Editing (Pro-Tools/Logic)
  • Media Streaming
  • Live Recording
  • Post-Production Editing
  • Music Production
  • Equipment Installation
  • Merchandise Sales
  • System Tuning (Smaart)
  • Stage Setup (Audio/Video/Lighting)
  • Networking (Dante, Madi, Cisco etc)
  • Blueprints and Schematic Drawings
  • Sound Systems Design (Meyer Mapp3D,LAcoustics Sound Vision, RCF Shape Designer,Stage Plot Pro)
  • Operations & Inventory Management (IntelliEvent Software)
  • Microsoft Office (Words,Excell,Power Point Etc)

Timeline

Audio Visual Technician

Designatronix Industries
06.2022 - 03.2023

Lead Customer Service Manager

Guitar Center
11.2017 - 11.2021

Systems Integrator

GMAC Media Technologies
08 2023 - Current

Some College - Computer Networking

Borough of Manhattan Community College of The City University of New York

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Mark BryanAudiovisual Technician