Mark Bryant
Lewisville,TX
Summary
Proven leader in community engagement and training, with a track record of enhancing partnerships and volunteer involvement by 20% at Credit Union of Texas. Expert in partnership development and adaptability, I excel in strategic planning and stakeholder communication, significantly boosting brand visibility and team efficiency. Committed to leveraging skills and experience to support the mission of United Way.
Overview
14
14
years of professional experience
Work History
Community Engagement Officer
Credit Union of Texas
2021.10 - 2024.07
- Developed and executed community outreach strategies, significantly strengthening partnerships between Credit Union of Texas and local organizations, and aligning initiatives with community needs.
- Organized and led high-impact community events, achieving a 30% increase in participation over three years, demonstrating effective event management and stakeholder engagement.
- Acted as the primary liaison between community leaders, local organizations, and Credit Union of Texas, successfully securing new partnerships and enhancing community trust.
- Implemented targeted engagement programs to address specific community challenges, leading to improved public perception and increased brand visibility.
- Coordinated cross-departmental efforts to align community-based projects with organizational objectives, ensuring strategic execution and maximized impact.
- Managed volunteer programs and cultivated partnerships with local nonprofits, resulting in a 20% year-over-year increase in volunteer engagement and support.
Lead Training Manager/Sales Coach
AT&T
2013.02 - 2021.10
- Coached and mentored new hires in the AT&T Business Sales Leadership Development Program, enhancing their skills in strategic engagement and relationship-building, which contributed to securing new donors and partnerships.
- Trained team members on advanced technologies and consultative selling techniques, equipping them with the skills needed to effectively communicate with diverse stakeholders and achieve fundraising goals.
- Conducted cross-organizational training to instill consultative selling methodologies, enhancing the team’s ability to engage with high-level volunteers, board members, and donors effectively.
- Led group activities aimed at boosting motivation, communication, and self-esteem, which improved overall performance and increased the effectiveness of fundraising initiatives.
- Supervised a team of call center representatives, managing hiring, onboarding, and performance evaluation, which streamlined processes and enhanced team efficiency in a fast-paced environment.
Customer Service Representation
AT&T
2010.04 - 2013.02
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Business Administration
Ferris State University
Big Rapids, MISkills
- Nonprofit experience
- Cultural Competency
- Partnership Development
- Marketing Communications
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Adaptability
- Budget Control
- Active Listening
- Effective Communication
- Customer Relationship Management
Accomplishments
- Graduated from the Leadership Frisco Chamber Foundation on May 3, 2024.
- NAACP Leadership Award for Outstanding Community Support, NAACP Collin County Branch, December 13, 2022.
- Town of Little Elm Community Service Award, 2023
- AT&T Top Producer Award (4 times), 2020
- AT&T Winner's Circle Award, 2019
Timeline
Community Engagement Officer
Credit Union of Texas
2021.10 - 2024.07
Lead Training Manager/Sales Coach
AT&T
2013.02 - 2021.10
Customer Service Representation
AT&T
2010.04 - 2013.02
Bachelor of Arts - Business Administration
Ferris State University
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