Mark Buchanan
Dayton,OH
Summary
Dynamic and reliable Driver/Sales professional with a proven track record at PepsiCo, excelling in customer service and problem-solving. Skilled in time management and safety compliance, I foster strong client relationships while ensuring timely deliveries. Committed to operational excellence, I hold a valid CDL license and consistently uphold high standards in transportation services.
Overview
14
14
years of professional experience
Work History
Driver/Sales
PepsiCo
07.2017 - Current
- Operated delivery vehicles efficiently to ensure timely product distribution.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Provided exceptional customer service while handling merchandise deliveries.
- Trained new drivers on route navigation and company policies to enhance performance.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Driver/Sales
Nickles Bakery
01.2017 - 07.2017
- Maintained accurate records of deliveries and customer interactions.
- Collaborated with warehouse teams to optimize loading procedures and reduce delays.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Shift Supervisor
ISupply Company, Inc
11.2015 - 01.2017
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained new employees on workflow processes and company policies to enhance team performance.
- Managed scheduling and shift assignments to optimize staff coverage and operational flow.
- Resolved conflicts among staff effectively, fostering a collaborative work environment.
- Enforced company policies and regulations with employees.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Driver/Forklift Operator
Complete Packaging
06.2012 - 11.2015
- Operated commercial vehicles for timely and safe transportation of goods.
- Conducted routine vehicle inspections to ensure compliance with safety regulations.
- Assisted in training new drivers on operational protocols and safety standards.
- Resolved customer inquiries related to deliveries while maintaining professional communication.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Drove safely in various weather and road conditions to avoid accidents.
- Operated forklifts to transport materials efficiently within warehouse environment.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Education
No Degree - Computer Programming
Wright State University
Dayton, OHHigh School Diploma -
Chaminade-Julienne High School
Dayton, OH05-1985
Skills
- Time management
- Valid Driver's license
- Customer service
- Problem-solving
- Punctual and reliable
- CDL license
Timeline
Driver/Sales
PepsiCo
07.2017 - Current
Driver/Sales
Nickles Bakery
01.2017 - 07.2017
Shift Supervisor
ISupply Company, Inc
11.2015 - 01.2017
Driver/Forklift Operator
Complete Packaging
06.2012 - 11.2015
No Degree - Computer Programming
Wright State University
High School Diploma -
Chaminade-Julienne High School