Mark Buetow

• Provided excellent customer service, addressing concerns and answering technical questions regarding equipment maintenance and operation.
• Followed factory service manual protocols to restore, maintain and test small engine equipment.
• Kept detailed records of inventory, orders and repairs to document updated inventory stock and completed work.
• Identified root causes of engine problems to pinpoint trouble and determine optimal repair strategies.
• Applied strong problem-solving skills when faced with unusual problems or challenges during repairs, ensuring optimal solutions were put into action.
• Boosted overall shop reputation by consistently delivering exceptional results within deadline constraints.
• Expanded client base through word-of-mouth recommendations due to exceptional service quality.
• Delivered high-quality repair service, ensuring customer loyalty and repeat business.
• Enhanced customer satisfaction by diagnosing and repairing small engines for various types of equipment.
• Improved workshop efficiency with proper organization and inventory management of tools and parts.
• Listed work performed on each unit in order to properly invoice customers.

• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Optimized supply levels to keep stock within ideal parameters for expected needs.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Assessed employee work and improved performance with positive and innovative approaches.
• Organized ongoing maintenance schedules to boost system performance.
• Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
• Supervised 4 employees and scheduled shifts.
• Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
• Coordinated preventative maintenance schedules, verifying equipment safety and functio
• Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
• Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
• Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
• Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
• Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
• Tracked and managed all parts inventory. Ordered all parts through vendors and received all incoming deliveries to verify orders.
• Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
• Utilized proper tools and materials to adhere to safety guidelines.

Provided 26 years of customer service in the electrical distribution industry.

• Inspected load security and checked for damages.
• Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
• Inspected truck for defects and safe operating condition before, during and after trips.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Maintained organized, clean and professional vehicle to protect company reputation with customers.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Fastened chains, straps, covers and binders to secure load during transit.
• Completed preventive maintenance checks and basic repairs to vehicles.
• Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Removed and unloaded packages from all trucks for customer deliveries, using extreme care to avoid damage to goods.
• Managed efficient unloading of freight, inspected merchandise and documented customer concerns for receiving.
• Completed routine maintenance on truck to keep in working order.
• Alerted customers of late deliveries due to traffic jams and road construction, slashing inquiry calls to company support line by 100%.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.