Mark Burgess

I am dynamic and results-driven IT Specialist. 6 years of Unified Communications Voice Engineer. Experienced with deploying and maintaining voice communication systems critical to unified communications infrastructure. Utilizes advanced troubleshooting techniques to ensure seamless operations. Track record of enhancing system performance and fostering collaborative environments.

Network Engineer with 2 years of hands-on experience in designing, implementing, and maintaining network infrastructures. Skilled in configuring, troubleshooting, and optimizing Cisco routers and switches, as well as implementing firewall and security measures to protect enterprise networks. Proven ability to manage LAN/WAN environments, ensuring high availability and optimal performance. Adept at working in cross-functional teams to ensure seamless integration of new technologies. Committed to maintaining network security and stability while pursuing continued education in cybersecurity. Strong problem-solving skills with a passion for learning emerging network technologies.

• Certified Electronics Technician, ETA International, 194659, 12/17, 12/21
• Fiber Optic Cabling
• CAT5e - CAT6 Copper Cabling

• Willing To Relocate: Washington State
• Authorized To Work: US for any employer

• I utilized Microsoft Excel to assist Bank of Guam in organizing and analyzing their inventory and outdated equipment. The primary goal was to create a clear itemization of inventory and identify deprecated equipment to optimize resources and reduce costs. I created spreadsheets to catalog inventory items, including relevant details such as item description, quantity, purchase date, value, and condition. I also developed a separate sheet for deprecated equipment, highlighting items no longer in use. Using Excels functionalities like pivot tables, VLOOKUP, and conditional formatting, I analyzed the data to identify trends in usage and assess equipment viability. By itemizing the inventory and highlighting deprecated equipment, we were able to streamline operations. This process led to a reduction in carrying costs and informed decisions about future equipment purchases. Ultimately, this initiative helped Bank Of Guam save on costs, optimize inventory management, and enhance overall operational efficiency.
• Resolved a High Reputational Risk Incident For the Bank of Guam Unified Communications Infastructure, that was causing users in a remote site (Island of Saipan) not to receive inbound & outbound calls. Successfully designed and implemented a SIP trunk solution to integrate voice communication for remote site, ensuring seamless connectivity with our central VoIP infrastructure. By configuring and optimizing SIP settings, I reduced latency, improved call quality, and provided a cost-effective, scalable telecommunication solution. This project streamlined remote communication, enhancing team productivity while saving the company 20% in communication costs for Saipan Remote site.
• I played a key role as one of 3 technicians involved in the disaster recovery efforts after the typhoon Mawar hit Guam from Fri, May 19, 2023 – Thu, Jun 1, 2023. Immediately after the storm, I reported to the Bank of Guam, not even assessing my own home. Understanding the critical need for operational continuity, I assessed the damage to our Datacenter infrastructure and worked tirelessly to restore our systems. I coordinated with cross-functional teams to implement our disaster recovery plan, which included data recovery and system reinstatement. Also played a role for the Bank of Guam, outside my scope of work, UPS system was not working, coordinating with Leibert Corporation to send a tech out internationally to Guam. As a result, we were able to minimize downtime significantly, which was essential for our business continuity. This experience enhanced my skills in crisis management and reinforced the importance of preparedness in IT operations.
• Supervised a staff of 2 as a novice IT Technician within Datacenter Infrastructure.