MARK BURLAZA
Wylie,TX
Summary
Highly-skilled Operations Chief/Manager with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability. Skilled at setting comprehensive goals for growth and performance. Highly skilled at efficiency management, cost reduction and performance maximization. Seeking to transition from the United States Marine Corps to a career serving a company through stellar leadership, problem-solving and critical thinking skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Internship Supervisor
SkillBridge Program (DHL Supply Chain)
07.2023 - 09.2023
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collaborated with senior management on new initiatives to build confidence.
- Provided project progress updates and proposed solutions to issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
Operations Chief
United States Marine Corps
12.2016 - 07.2023
- Effective decision-maker in high-pressure environments
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Operated and maintained over $300 million worth of vehicles and equipment
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Monitored and reported on transportation costs and ensured shipping documents were properly filed
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
- Oversaw team of over 100 associates by reviewing performance to promote timely and efficient deliveries and operations
- Made decisions with broad and positive impact on security management operations.
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Canvassing Recruiter
United States Marine Corps
06.2013 - 12.2016
- Collaborated with managers to identify and address employee relations issues
- Advocated for staff members, helping to identify and resolve conflicts
- Created and delivered HR training sessions to staff, managers and executives.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted performance reviews and provided feedback to managers on employee performance
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Manage over 100 customer calls, 4 home visits and over 3 in-person interviews per day
Supervisor
United States Marine Corps
03.2002 - 06.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Monitored workflow to improve employee time management and increase productivity
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Evaluated employee performance and coached and trained to improve weak areas
- Conducted routine inspections to check quality and compliance with established specifications
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
- Boosted team performance by developing customer service training materials and conducting service training
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
Education
Certified -
Defense University
Camp Pendleton, CA10.2019
Certified -
Logistic Operations School
Camp Johnson, NC01.2019
Certified -
US Marine Corps University
Camp Johnson, NC04.2018
Certified -
Logistic Operations School
Camp Johnson, NC02.2017
Certified -
Marine Corps Recruiting School
San Diego, CA05.2013
Certified -
Marine Corps University
Twentynine Palms, CA10.2010
Skills
- Critical Thinking
- Enthusiasm for team development
- Passion for excellence
- Drive to lead
- Emergency Response strategy
- Extremely Organized
- Staff Management
- Teamwork / Collaboration
- Personnel and equipment records management
- Training and development
- Policy and procedure adherence
- Operational Leadership
- Corrective Actions
- Supervisory training
- Supervisory skills
- New internship development
Certification
- 30-hour General Industry Safety and Health, OSHA 01/17/2020-Current
- D-SAACP Advocate Level I, Department of Defense Sexual Assault Advocate Certification Program, 11/30/2019-11/30/2022
Timeline
Internship Supervisor
SkillBridge Program (DHL Supply Chain)
07.2023 - 09.2023
Operations Chief
United States Marine Corps
12.2016 - 07.2023
Canvassing Recruiter
United States Marine Corps
06.2013 - 12.2016
Supervisor
United States Marine Corps
03.2002 - 06.2013
Certified -
Defense University
Certified -
Logistic Operations School
Certified -
US Marine Corps University
Certified -
Logistic Operations School
Certified -
Marine Corps Recruiting School
Certified -
Marine Corps University
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