Mark Bustillos
El Paso,TX
Summary
Knowledgeable Transportation and Logistics professional with over 23 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building, sales and leadership talents.
Overview
23
23
years of professional experience
Work History
General Manager
My Shipping Container
El Paso, TX
09.2022 - Current
- Managed and directed all aspects for this start up company.
- Managed and developed the sales, administration and day to day operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, scheduling, inventory control, customer service and sales.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Tracked monthly sales to generate reports for business development planning.
- Designed sales and service strategies to improve revenue and retention.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented campaigns and promotions to help with developing goods and services.
- Oversaw product development initiatives from concept through completion stages.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Vice President /Co-Owner
EP Brokers & Associates
El Paso, TX
02.2020 - 09.2022
- EPB&A operated an independent franchise sales agency for AMAC Logistics (Freight Forwarder)
- Developed the sales, operations and administration from ground zero for this start up agency.
- Developed the territory with face to face sales calls offering our freight forwarding service capabilities.
- Assisted in the development of our carrier/agent foundation to assist with the services we provided on a global scale.
- Analyzed market trends to identify opportunities for growth within existing markets or new ones.
- Designed incentive programs that motivated staff members while ensuring profitability targets were met.
- Assisted with product launches by coordinating promotional activities with sales teams.
- Delivered strategic input into business decisions and deals.
- Determined performance goals and offered tactics for achieving milestones.
- Networked with industry contacts to gain competitive insights and inform best practices.
- Implemented and monitored internal control procedures.
- Negotiated contract specifications with major vendors.
- Developed and executed strategic plans to support the vision of the organization.
- Formulated policies that improved operational efficiency and productivity.
- Negotiated contracts with vendors for services, products and supplies.
- Managed financial operations, overseeing budgeting, forecasting and financial analysis activities.
- Provided oversight of all departments in order to ensure smooth operation of daily activities.
- Established performance standards for staff members in order to drive productivity levels up.
District Manager
Aries Worldwide Logistics
El Paso, TX
09.2012 - 01.2020
- Opened up the El Paso branch from ground zero for this Freight Forwarder.
- Initiated the branch with my sales and operational efforts until I hired my initial employee for the first 2 months.
- Developed the book of business with face to face sales calls
- Developed and hired the sales staff in El Paso, including a sales force in Chihuahua, MX.
- Developed the branch in becoming and FTZ warehouse operation
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Developed a warehouse staff to manage our Domestic and FTZ needs
- Worked directly with CBP for FTZ daily transactions
- Developed and hired the operational staff to support our business needs.
- Developed an overall 8-10 million dollar operation with a staff of 23 people.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Organized promotional events in order to drive sales volume in the district.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Maximized branch revenue by optimizing daily operations.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Cultivated positive rapport with associates and team leadership.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Reviewed operational records and reports to project sales and determine profitability.
- Prepared budgets and approved budget expenditures.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Regional Sales Manager
Mach 1 Global
El Paso, TX
01.2001 - 09.2012
- Responsible for developing my sales territory in the El Paso/MX border region.
- Developed strategies and plans for regional sales growth.
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Organized trade shows, exhibitions, and other events to showcase products.
- Monitored competitor activities and analyzed pricing trends in the region.
- Analyzed regional sales performance data to develop actionable insights.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Provided technical advice and support on product features and benefits to customers.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Ensured compliance with company policies and procedures related to regional sales operations.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Penetrated new markets by investigating competitor products, services and trends.
- Resolved customer complaints regarding sales and service.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Gained market share in new sales performance through aggressive team training.
Education
BBA - Business Management
University of The Incarnate Word
San Antonio, TX12.1996
Skills
- Business Administration
- Account Management
- Sales
- Business Development
- Negotiation Skills
- Vendor Negotiations
- Multimillion-Dollar P&L Management
- Time Management
Affiliations
- Played College Baseball
- Active fitness is part of my routine
- Strong family and faith based
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
- Various sales awards were achieved during my years at Mach 1 Global
- 2005 Sales Impact Performer
- 2005 Global Award (Traveled to Hong Kong and Shanghai)
- 2009 Most Improved Sales Performance
- 2010 Cappaccino Award (New accounts based)
- 2010 Sales Performance winner of a trip to the companies beach house
Timeline
General Manager
My Shipping Container
09.2022 - Current
Vice President /Co-Owner
EP Brokers & Associates
02.2020 - 09.2022
District Manager
Aries Worldwide Logistics
09.2012 - 01.2020
Regional Sales Manager
Mach 1 Global
01.2001 - 09.2012
BBA - Business Management
University of The Incarnate Word