Mark Butler
Fort Wayne,IN
Summary
Dynamic sales professional with a proven track record at O'Daniel Chrysler Jeep, excelling in relationship building and negotiation. Leveraged customer care and sales strategy development to significantly boost sales, earning numerous positive reviews. Skilled in coaching team members and enhancing customer loyalty through exceptional service. Demonstrates persuasive communication and problem-solving abilities.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Salesperson
Odaniel Chrysler Jeep
03.2008 - Current
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Business Owner
Self Employeed
10.1998 - 10.2007
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Developed strategic business plan, guiding company towards sustainable growth and profitability.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Bachelor Of Applied Science - Health And Fitness
Ball State University
Muncie, IN05.1993
Skills
C
- Customer Relationship Building
- Customer Engagement
- Sales process
- Sales strategy development
- Negotiation
- Sales Presentations
- Objection handling
- Product description
- Complaint Handling
- Relationship selling
- Prospecting
- Prospecting clients
- Referral Marketing
- Trial close
- Sales analytics
- Profit Generation
- Deal structuring
- Display restocking
- Deal negotiation
- Client Service
- Product and service knowledge
- Interpersonal communication skills
- Sales closing
- Complex Problem-Solving
Certification
Stellantis Chrysler Jeep Ram sales certification
DealerRater certified monthly, quarterly and annually
Phone Ninja certified phone script training
Allen Ram phone script certified
Additional Information
Previously self employeed local business owner
Timeline
Salesperson
Odaniel Chrysler Jeep
03.2008 - Current
Business Owner
Self Employeed
10.1998 - 10.2007
Bachelor Of Applied Science - Health And Fitness
Ball State University
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