Mark Buxton

• Handled end-of-day reports, drawer balance and night audit, managing 2 locations.
• Built long-term relationships with dozens of guests to guarantee return.
• Received incoming inventory and processed orders between stores
• Effectively marketed promotions with a personal focus on building the bag
• Performed within the top 100 for metrics within the district

Print and Marketing

• Wrote engaging copy for email, direct mail, print and online campaigns.
• Managed team of 8 marketing professionals developing materials for various projects
• Organized promotional items for customers and events.
• Managed customer expectations and delivered high quality products
• Worked directly with customers and team members to address concerns and improve quality

TSA

• Handled sensitive documentation such as Social Security numbers while performing fingerprinting for background checks
• Recognizing authenticity of obscure documentation and executing detailed procedures for several different categories of background checks with varied requirements.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new employees and delegated daily tasks and responsibilities.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Trained and mentored new employees to maximize team performance.
• Enforced company policies and regulations with employees.

• I have a letter of recommendation from this employer
• Managed budget implementations, and employee evaluations.
• Managed budget implementations, employee reviews, training, and schedules.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.