Summary
Overview
Work History
Education
Skills
Timeline
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Mark Cabrigas

Juneau,United States

Summary

Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.

Overview

10
10
years of professional experience

Work History

Cashier Team Lead

Udder Culture
10.2013 - 07.2021
  • Accomplished multiple tasks within established timeframes.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue.

Volunteer

Juneau Christian Center / The Hub ASP
07.2013 - 07.2021
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Responded to questions from customers and community members.
  • Helped provide fun yet safe and welcoming environment for 30-60 people

Dockworker

Juneau Tours And Whale Watching
06.2023 - 10.2023
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Built personal relationships with guests to promote positive experiences.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Guided groups of up to one hundred and forty people on scheduled tours.

Education

High School Diploma -

Juneau Douglas High School
Juneau, AK
05.2013

Skills

  • Store Opening and Closing
  • POS Systems
  • Customer Service
  • Inventory Stocking
  • Inventory Records
  • Team Leadership
  • Cash Handling
  • New Hire Training
  • Credits and Refunds
  • Food and Beverage Experience
  • Guest Satisfaction
  • Adaptability and Dependability

Timeline

Dockworker

Juneau Tours And Whale Watching
06.2023 - 10.2023

Cashier Team Lead

Udder Culture
10.2013 - 07.2021

Volunteer

Juneau Christian Center / The Hub ASP
07.2013 - 07.2021

High School Diploma -

Juneau Douglas High School

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Mark Cabrigas