Mark Caldera
Martindale,USA
Summary
Dedicated and motivated professional with a strong work ethic, bilingual communication skills, and hands-on experience in food service, customer support, and facility maintenance. Known for resilience, adaptability, and a commitment to self-improvement. Seeking a supportive and growth-oriented workplace where I can apply my skills, learn new trades, and continue building a positive future.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cook
LSG Sky Chefs
04.2025 - Current
- Communicated closely with servers to fully understand special orders for customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Monitored food quality and presentation to maintain high standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Adjusted recipes based on ingredient availability or customer request.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Service Porter
LSG Sky Chefs
10.2024 - 03.2025
- Maintained high sanitation standards following industry guidelines
- Performed detailed cleaning in public and food prep areas
- Operated vacuums, floor buffers, and other cleaning equipment
- Trained new staff on cleaning procedures and safety protocols
- Supported team in daily operations and inventory management
- Performed cleaning and maintenance duties as directed.
- Demonstrated commitment through impeccable attendance and quality performance.
- Communicated with coworkers and managers about completed duties.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Cleaned and organized building areas as required.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Maintained building exteriors for professional, clean presentation standards.
Lead Cook
Leavenworth FPC Food Service
09.2023 - 09.2024
- Prepared meals for populations of 150-300, including dietary accommodations
- Managed kitchen staff, schedules, and hiring decisions
- Maintained food inventory and ensured rotation and sanitation compliance
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Equipment Operator
Beaumont FPC Landscape
06.2022 - 07.2023
- Operated landscaping equipment including Zero Turn mowers and tractors
- Performed equipment inspections and light maintenance
- Maintained aesthetics and upkeep of facility grounds
- Maintained and cleaned equipment after each job and inspected.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Inventory Specialist
RGIS Inventory Specialists
05.2019 - 02.2020
- Conducted precise inventory counts across various retail sites
- Used 9-key data entry tools and minimized data errors
- Traveled regularly throughout Central Texas
- Performed data entry and completed proper paperwork.
- Partnered with representatives from different carriers to arrange materials shipments.
- Sorted and delivered materials to different work areas and staff.
Lyft Driver
Lyft Inc.
05.2016 - 02.2019
- Provided courteous, safe, and reliable transportation
- Maintained clean and well-functioning vehicle
- Prioritized customer satisfaction and safety
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed all relevant traffic laws and safety regulations.
Technical Support Representative
teleNetwork / OneSupport
05.2009 - 03.2016
- Supported Google Fiber, Charter Communications, and CenturyLink customers
- Handled escalations, scheduled technician visits, and created work orders
- Served as a mentor to junior team members
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Representative
Grande Communications
08.2006 - 03.2009
- Specialized in customer retention and technical support
- Led in upsells and customer satisfaction ratings
- Consistently resolved issues on the first contact
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
San Marcos High School
San Marcos, TX05.2004
Skills
- Kitchen & Food Prep
- Landscape & Grounds Maintenance
- Bilingual: English/Spanish
- Customer Service & Support
- Food safety oversight
- Team Leadership
- Food presentation
- Inventory Management
- Attention to detail
- Equipment Operation
- Multitasking and organization
- Safety & Sanitation Compliance
- Inventory management
Certification
Valid Driver's License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cook
LSG Sky Chefs
04.2025 - Current
Service Porter
LSG Sky Chefs
10.2024 - 03.2025
Lead Cook
Leavenworth FPC Food Service
09.2023 - 09.2024
Equipment Operator
Beaumont FPC Landscape
06.2022 - 07.2023
Inventory Specialist
RGIS Inventory Specialists
05.2019 - 02.2020
Lyft Driver
Lyft Inc.
05.2016 - 02.2019
Technical Support Representative
teleNetwork / OneSupport
05.2009 - 03.2016
Customer Service Representative
Grande Communications
08.2006 - 03.2009
High School Diploma -
San Marcos High School
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