Mark C. Ali
Lynbrook
Summary
Motivated and detail-oriented business graduate with hands-on experience in finance, operations, and client support across both corporate and technical environments. Skilled in data analysis, Excel, and CRM platforms. Proven ability to support cross-functional teams, communicate clearly, and manage multiple priorities. Passionate about leveraging analytical and interpersonal skills to deliver value in dynamic financial settings. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HVAC Associate (Subcontractor)
PJS
New Rochelle
09.2025 - Current
- Partnering with PJS as subcontracted HVAC associates, contributing to large-scale commercial projects.
- Installed supply and return air grills to ensure proper airflow, ventilation, and system performance across multiple job sites.
- Worked collaboratively with project managers, contractors, and site supervisors to deliver work on schedule and in compliance with safety and quality standards.
- Supported ongoing HVAC operations by assisting with system maintenance and installation tasks, reinforcing efficiency and reliability.
HVAC Technician & Operations Assistant
Ronair INC
NY
02.2023 - Current
- Spearhead sales and business development efforts by preparing quotes, upselling service packages, and following up with leads, contributing to a steady increase in monthly service calls.
- Delivered exceptional customer service, often serving as the first point of contact; built strong client relationships and secured repeat business through professionalism and clear communication.
- Estimate project costs, prepare service proposals, and create invoices, ensuring accurate documentation for both residential and commercial jobs.
- Provide bookkeeping by collecting payment details, organizing receipts, preparing payroll, and communicating with the company’s accountant during tax season.
- Organize company meetings and off-site functions, including vendor coordination, location booking, and agenda prep.
- Serve as a communication liaison between office staff, field technicians, and external vendors to ensure seamless operations.
- Collaborated with senior technicians on complex installations, including custom ductwork and energy-efficient system upgrades.
- Assisted in installing, maintaining, and repairing residential and commercial HVAC systems, including furnaces, air conditioners, and ventilation units.
Leasing Intern
Macerich
NY
06.2024 - 08.2024
- Prepared and reviewed lease agreements, ensuring accuracy and compliance while maintaining up-to-date records in Yardi, improving data integrity, and property performance tracking.
- Conducted competitive market analysis for Zale’s and other retailers, evaluating the impact of high-performing stores.
- Assessed how nearby jewelry stores influenced sales. Utilized Yardi analytics to determine the national portfolio and identify expansion opportunities.
- Leveraged Yardi to generate real-time lease reports, track portfolio performance, and analyze key leasing metrics, reducing manual data processing time and enhancing decision-making efficiency.
- Researched industry trends, competitor strategies, and tenant needs to support data-driven leasing decisions, contributing to improved tenant acquisition and retention.
- Collaborated with leasing managers on tenant communications, property tours, and lease presentations, strengthening relationships with prospective tenants.
- Supported marketing initiatives by tracking leasing activity, occupancy rates, and renewals, helping to optimize revenue and portfolio performance.
Lead Guide Key Holder
Bonobos
Garden City
05.2023 - 03.2024
- Oversee daily operations, ensuring a seamless and customer-oriented experience, while guiding product knowledge and customer service.
- Utilize key performance indicators, including average order value (AOV), average unit retail (AUR), and units per transaction (UPT) to reach daily sales goals.
Junior Marketing Analyst
IRIS Blossom LLC
01.2023 - 05.2023
- Company Overview: Remote
- Conduct SWOT analyses for new product launches, multi-location operations, and market expansion.
- Conducted in-depth market research to identify floral industry trends, customer preferences, and competitor strategies, providing actionable insights to the marketing team.
- Analyzed geographic sales data and seasonal trends to forecast demand and optimize marketing efforts, driving customer acquisition and business growth.
- Offer crucial insights for the ongoing growth of the social media presence and prospective partnerships with brands.
- Remote
Operations/Sales Associate
Kooples
Garden City
11.2022 - 04.2023
- Managed the daily shipment processes, monitoring the inflow and outflow of products within the department to uphold streamlined and efficient sales operations.
- Engaged with customers to understand their needs and provide personalized recommendations through effective communication, product knowledge, and sales techniques.
Supervisor
JD Sports
Garden City
09.2021 - 10.2022
- Acted as the primary contact for customer inquiries and product requests, handling all point-of-sale (POS) transactions and customer returns.
- Managed the processing of shipments, maintained an organized stockroom, and facilitated the timely delivery of footwear to customers.
Education
MBA - Business Management
Molloy University
Rockville Centre, NY05.2024
Skills
- Python Certification — In Progress
- SQL Certification — In Progress
- Securities Industry Essentials (SIE) Exam — In Progress
- Excel Certified
- Microsoft Office Suite
- Google Workspace
- Yardi Systems
- Social media platforms
- Canva
- Slack
Websites
Certification
- OSHA 30-Hour Construction Safety and Health Certification — OSHA.org, 2025
Timeline
HVAC Associate (Subcontractor)
PJS
09.2025 - Current
Leasing Intern
Macerich
06.2024 - 08.2024
Lead Guide Key Holder
Bonobos
05.2023 - 03.2024
HVAC Technician & Operations Assistant
Ronair INC
02.2023 - Current
Junior Marketing Analyst
IRIS Blossom LLC
01.2023 - 05.2023
Operations/Sales Associate
Kooples
11.2022 - 04.2023
Supervisor
JD Sports
09.2021 - 10.2022
MBA - Business Management
Molloy University