Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Calica

Staten Island,NY

Summary

Experienced and skillful Inbound Customer Service providing high-quality service to customers, working to address and meet all needs. Adept at the following communication to properly handle various needs in a professional manner. Understands the importance of delivering quality service and every action and interaction that takes place involving customers. Service-oriented delivery professional with ademonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Overview

26
26
years of professional experience

Work History

Class B Technician

Island Car Care
STATEN ISLAND, NY
06.2026 - Current
  • Completed standard inspections to assess wear and damage to vehicles.
  • Performed maintenance inspections, tune-ups, oil changes, and other key services.
  • Conducted test drives before and after repair services.

Sales and Delivery

AutoZone
Staten Island, New York
07.2018 - 03.2020
  • Adhered to all store policies, rules, and regulations
  • Handled all merchandise with care and needs
  • Brought forth an energetic attitude and positive work ethic
  • Advice on all repair, replacement, and maintenance of their project.

DJ/Sound Engineer

Sea Thai Restaurant
Brooklyn
04.2014 - 03.2020
  • Performed preventative maintenance and test equipments on a daily
  • Created and implemented music every weekend and play them live
  • Create an atmosphere for guests and patrons.

Class C Technician

Bay Ridge Honda/Volvo
BROOKLYN, NY
06.2000 - 10.2004
  • Communicated well with customers regarding their vehicle's issues and needs
  • Provided quality assessments of vehicles before diagnosing specific issues and assigning repairs
  • Properly disassembled and reassembled various parts
  • Applied learned knowledge of automobiles to provide the best service possible for all clients
  • Brought forth excellent attention to detail and precision.

Education

Certificate of Technical Studies - Audio Technology

SAE Institute of Technology
New York, NY
04-2011

Certificate Automotive Technology - Automotive Technology

Apex Technical School
New York, NY
06-2000

Skills

  • Ability to Multitask
  • Adaptability
  • Ability to Work in a Team
  • Computer Skills
  • Communication Skills
  • Customer Service
  • Clean Driving Record
  • Valid Driver's License
  • Vehicle Inspection
  • Verbal and Written Communication
  • Attention to Detail
  • Time Management

Timeline

Class B Technician

Island Car Care
06.2026 - Current

Sales and Delivery

AutoZone
07.2018 - 03.2020

DJ/Sound Engineer

Sea Thai Restaurant
04.2014 - 03.2020

Class C Technician

Bay Ridge Honda/Volvo
06.2000 - 10.2004

Certificate of Technical Studies - Audio Technology

SAE Institute of Technology

Certificate Automotive Technology - Automotive Technology

Apex Technical School
Mark Calica