Mark Calucin
San Bruno,CA
Summary
Professional with strong background in sales and customer service, ready to drive success in sales service environment. Known for fostering collaboration and achieving results, adapting seamlessly to changing needs and challenges. Skilled in communication, relationship-building, and problem-solving, consistently delivering high standards and reliability. Equipped to enhance team performance and contribute to organizational goals.
Overview
8
8
years of professional experience
Work History
Sales Service Representative
Cintas
10.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Ensured timely delivery of products to customers.
- Collaborated with sales team to identify upselling opportunities and enhance customer satisfaction.
- Developed strong relationships with clients, resulting in increased retention rates and loyalty.
- Upsold products to customers based on solid understanding of current and forecasted needs.
Restaurant Manager
Jollibee
01.2022 - 08.2023
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Managed scheduling to ensure adequate staffing during peak hours, enhancing customer experience.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Store Supervisor
Jollibee
01.2021 - 01.2022
- Supervised daily operations, ensuring compliance with service standards and company policies.
- Managed inventory levels, optimizing stock management to minimize waste and ensure product availability.
- Implemented process improvements that increased operational efficiency and reduced service times.
- Led team meetings to communicate goals, address challenges, and promote a collaborative work environment.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Resolved customer complaints promptly, enhancing satisfaction and fostering loyalty among patrons.
Crew
Jollibee
07.2017 - 01.2021
Education
Associate of Arts - Video And Animation
Ohlone College
FremontCertificate - Computer Animation 1 & 2
Mission Valley ROP
Fremont01.2019
High School Diploma - undefined
James Logan High School
Union City01.2019
Skills
- Bilingual (English and Tagalog)
- Knowledgeable in MS Office
- Goal oriented
- Leads prospecting
- Teamwork and collaboration
- Customer service
- Time management
- Calm and professional under pressure
- Effective communication
- Money handling
- Stress tolerance
- Product knowledge
- Customer relationship management
- Sales and upselling
Timeline
Sales Service Representative
Cintas
10.2023 - Current
Restaurant Manager
Jollibee
01.2022 - 08.2023
Store Supervisor
Jollibee
01.2021 - 01.2022
Crew
Jollibee
07.2017 - 01.2021
Certificate - Computer Animation 1 & 2
Mission Valley ROP
High School Diploma - undefined
James Logan High School
Associate of Arts - Video And Animation
Ohlone College