Summary
Overview
Work History
Education
Skills
Timeline
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Mark Calvo

Tampa,FL

Summary

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.

Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

30
30
years of professional experience

Work History

Account Manager

SEKO Logistics Tampa
Tampa, FL
05.2008 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Negotiated contracts with clients to maximize profitability.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Solicited feedback from customers on their experience with products or services.
  • Generated leads through cold calling activities.
  • Built and maintained productive relationships with customers and internal partners.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.

Operations Supervisor

Hellmann Worldwide Logistics
Tampa, FL
06.1994 - 05.2008
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Provided support to other departments as needed to meet organizational goals.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Trained new employees on proper job functions and company policies and procedures.
  • Developed strong relationships with customers through excellent customer service practices.
  • Developed action plans based on analysis findings and implemented solutions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Delegated work to staff, setting priorities and goals.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Education

High School Diploma -

Jesuit High School
Tampa
05-1989

Some College (No Degree) - Business

University of South Florida
Tampa, FL

Some College (No Degree) - Computer and Information Sciences

Hillsborough Community College
Tampa, FL

Skills

  • Sales Development
  • Business Development
  • Customer Service
  • Lead prospecting
  • Account Management
  • Account development
  • Cold Calling
  • Account Servicing
  • Lead Generation
  • Revenue Generation
  • Client Relations
  • Client Development
  • Operations
  • Relationship Building
  • Reporting
  • International Operations (Air & Ocean)

Timeline

Account Manager

SEKO Logistics Tampa
05.2008 - Current

Operations Supervisor

Hellmann Worldwide Logistics
06.1994 - 05.2008

High School Diploma -

Jesuit High School

Some College (No Degree) - Business

University of South Florida

Some College (No Degree) - Computer and Information Sciences

Hillsborough Community College

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Mark Calvo