Mark Carazo
Beachwood,NJ
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, club reputation and business needs. Effective multitasker and clear communicator with 6 years in hospitality industry. Experience managing front desk team of guest service specialists. Problem-solving Front Desk Manager at the highest rate of members in the region, experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Experience Corporal ( non-commissioned officer ) and Infantryman offering 4+ years of experience with the United States Marine Corps. Inspiring communication, planning and problem-solving abilities. Outstanding team collaboration, leadership and organization skills. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Crunch Fitness
Toms River, NJ
09.2021 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for facility reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Explained details regarding property to acclimate patrons to resort environment.
- Managed and held responsible to single handedly to maintain over one million dollars of equipment, and to maintain its functions practicality.
- Greeted and welcomed new members, establishing and updating memberships to specific programs and memberships designed to personal needs.
United States Marine
U.S. Marine Corps
Marine Corps Base Camp Lejeune, NC
07.2017 - 07.2021
- Provided current weapons systems training to incoming soldiers to maintain combat readiness.
- Worked with superiors to standardize job responses and duties for security perimeters.
- Conducted reconnaissance operations for planned operations and general intelligence gathering.
- Inspected and performed regular maintenance on company communication equipment.
- Supervised more than $10 million dollars in high-value equipment, maintaining zero loss record over 2,000 systems in 4 years.
- Advised my superiors on operations, intelligence and risk assessments in daily briefings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Experience maximum leadership positions ensuing 100% safety over 40 Marines at any given time with operations running at successful missions guaranteed.
Education
No Degree - Psychology
American Military University
OnlineHigh School Diploma -
Saint Peters All Boys High School
Staten Island, NY06.2017
Skills
- Staff Supervision
- Customer Service
- Cash Control
- Operations Oversight
- Guest Amenities
- Report Preparation and Analysis
- Word Processing
- Professional Relationships
- Staff Training
- Policy Enforcement
- Time Management
- Quality Assurance
- Interviewing and Hiring
Physical Fitness
Upon being a student athlete for as long as i can remember, i have always loved every second of it. Its a true form of expression for myself always finding new challenges for myself. Always being able to turn to fitness when life doesn't always agree with you is one of the most healthy ways to help any individual. A passion for this will reside in me for the rest of my life and i could not be more exhilarated by this.
Timeline
Front Desk Supervisor
Crunch Fitness
09.2021 - Current
United States Marine
U.S. Marine Corps
07.2017 - 07.2021
No Degree - Psychology
American Military University
High School Diploma -
Saint Peters All Boys High School