Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

MARK CARLOTTA

Erlanger,KY

Summary

Dynamic leader with proven expertise in operations management and team leadership, honed at Sherco Services and other notable establishments. Excels in fostering team cohesion and driving results through effective training and coaching. Achieved significant improvements in employee performance and customer satisfaction by implementing strategic problem resolution and time management practices.

Overview

30
30
years of professional experience

Work History

General Manager

Blinkers Tavern
09.2013 - 08.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Restaurant Owner

All In Cafe
10.2009 - 09.2013
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and [Number] employees.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.

Operations Manager

Sherco Services
07.1994 - 04.2009
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Education

Associate of Arts - General Studies

Northern Kentucky University
Newport, KY

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Effective leader
  • Time Management
  • Efficient multi-tasker
  • Team Leadership
  • Staff Management
  • Training and coaching

Timeline

General Manager

Blinkers Tavern
09.2013 - 08.2024

Restaurant Owner

All In Cafe
10.2009 - 09.2013

Operations Manager

Sherco Services
07.1994 - 04.2009

Associate of Arts - General Studies

Northern Kentucky University

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MARK CARLOTTA