Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MARK CARLSON

Cape Coral,USA

Summary

Experienced sales and service professional with expertise in communication, negotiation, and documentation. Dedicated to providing outstanding customer service and delivering a top-notch experience. Utilizes an innovative approach to educate customers and identify solutions that foster loyalty, retention, and revenue growth. Noted for reliability and consistently meeting sales targets.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Service Representative

Cintas Corporation
10.2022 - Current
  • Position Overview: Sell and service Clients in a manner exceeding expectations (Gold Standard)
  • Achieve success by reaching KPI’s related to first aid sales, safety sales, AR, business development and on-time service frequency
  • Grow and retain business relationships; Replace used and/or expired First Aid products; Inspect safety equipment that requires periodic maintenance
  • Explore and develop opportunities to up-sell products (AED, Eyewash, Hydration) that will benefit the customer and ensure OSHA compliance

Patient Advocate

Metro Men’s Heath
08.2020 - 12.2021
  • Position Overview: Provide patient education and understanding with evaluation process
  • Explain treatment protocol, benefits, and pricing / payment options
  • Obtain patient treatment commitments to meet / exceed sales goal (45%)
  • Coordinate and execute required documents for Patient Treatment Agreement, Disclosure and Consent Form and Recurring Payment Authorization

Leader / Transfer Specialist / Training and Safety Expert

FedEx Ground
06.2012 - 08.2020
  • Position Overview: Delivery and pick-up of customer packages in all weather conditions while maintaining a high level of safety, professionalism, and customer service
  • Responsible for securing and scanning each package entrusted to my route, obtained signatures as required
  • Recognized as safety leader and trainer of all new hires
  • Perform daily vehicle safety checks and reconcile the completion of each day’s activities

Account Sales Manager

Red Bull Distribution Corporation
07.2013 - 07.2014
  • Position Overview: Sales and service to customers within a designated route. Maintain and grow business relationships within the route
  • Manage delivery, rotation and merchandising of product. Obtain, secure and deposit customer payments
  • Achieve monthly sales goal consistently utilizing promotions, displays and marketing tools within store
  • Achieve monthly performance goals regarding product sales, distribution, pricing, display, new accounts, and merchandising

Education

Associates Degree - Computer Programming

Computer Learning Center
Springfield, Virginia

Skills

  • Goal oriented
  • Paperwork processing
  • Leads prospecting
  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise

Certification

  • Food Safety Manager Certification (FSMC) - American National Standards Institute (ANSI).

Timeline

Sales Service Representative

Cintas Corporation
10.2022 - Current

Patient Advocate

Metro Men’s Heath
08.2020 - 12.2021

Account Sales Manager

Red Bull Distribution Corporation
07.2013 - 07.2014

Leader / Transfer Specialist / Training and Safety Expert

FedEx Ground
06.2012 - 08.2020

Associates Degree - Computer Programming

Computer Learning Center

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