Mark Carson
Cameron Park,CA
Summary
Creative Entrepreneur and Business Owner with exceptional background spent in transportation, distribution and final mile delivery. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams that are results driven.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Professional Courier & Logistics, Inc.
2000.10 - 2024.06
- Started business from scratch and built it to over $5,000,000.00 in annual revenue.
- Maintained and Managed day to day operations with over 240 W-2 employees throughout California.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction by prioritizing client needs and addressing concerns promptly.
- Established loyal customer base through targeted marketing, referral programs, and provided personalized customer experiences.
- Consulted with customers regularly to assess needs and propose optimal solutions.
V.P. National Accounts
Pony Express Courier
1996.01 - 1999.01
- Negotiated, sold and signed national distribution programs throughout U.S.
- Led successful negotiation strategies for high-value contracts, securing favorable terms for company and clients alike.
- Developed and implemented customized training programs for account managers, resulting in improved performance and higher levels of customer satisfaction.
- Spearheaded initiatives to improve customer service levels, leading to higher retention rates among existing clients.
- Introduced new reporting tools that provided greater visibility into account performance metrics, enabling more informed decision making.
V.P Sales and Marketing
Courier Express Inc.
1978.01 - 1995.01
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Education
Sales And Marketing Education
Woodbury University
Burbank, CASkills
- Small business operations
- Marketing expertise
- Contract Negotiation
- Human Resources
- Sales strategy
- Operations Management
- Customer Relations
- Employee Training
- Customer Service
- Relationship Building
- Financial Management
- Bookkeeping
- Staff hiring
- Entrepreneurial personality
- Coaching and Mentoring
- Corporate Governance
- Personnel Management
- Cost Control and Budgeting
- Business Leadership
Certification
None
Timeline
Business Owner/Operator
Professional Courier & Logistics, Inc.
2000.10 - 2024.06
V.P. National Accounts
Pony Express Courier
1996.01 - 1999.01
V.P Sales and Marketing
Courier Express Inc.
1978.01 - 1995.01
Sales And Marketing Education
Woodbury University
None
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