Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Carson

Cameron Park,CA

Summary

Creative Entrepreneur and Business Owner with exceptional background spent in transportation, distribution and final mile delivery. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams that are results driven.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Business Owner/Operator

Professional Courier & Logistics, Inc.
10.2000 - 06.2024
  • Started business from scratch and built it to over $5,000,000.00 in annual revenue.
  • Maintained and Managed day to day operations with over 240 W-2 employees throughout California.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction by prioritizing client needs and addressing concerns promptly.
  • Established loyal customer base through targeted marketing, referral programs, and provided personalized customer experiences.
  • Consulted with customers regularly to assess needs and propose optimal solutions.

V.P. National Accounts

Pony Express Courier
01.1996 - 01.1999
  • Negotiated, sold and signed national distribution programs throughout U.S.
  • Led successful negotiation strategies for high-value contracts, securing favorable terms for company and clients alike.
  • Developed and implemented customized training programs for account managers, resulting in improved performance and higher levels of customer satisfaction.
  • Spearheaded initiatives to improve customer service levels, leading to higher retention rates among existing clients.
  • Introduced new reporting tools that provided greater visibility into account performance metrics, enabling more informed decision making.

V.P Sales and Marketing

Courier Express Inc.
01.1978 - 01.1995
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Education

Sales And Marketing Education

Woodbury University
Burbank, CA

Skills

  • Small business operations
  • Marketing expertise
  • Contract Negotiation
  • Human Resources
  • Sales strategy
  • Operations Management
  • Customer Relations
  • Employee Training
  • Customer Service
  • Relationship Building
  • Financial Management
  • Bookkeeping
  • Staff hiring
  • Entrepreneurial personality
  • Coaching and Mentoring
  • Corporate Governance
  • Personnel Management
  • Cost Control and Budgeting
  • Business Leadership

Certification

None

Timeline

Business Owner/Operator

Professional Courier & Logistics, Inc.
10.2000 - 06.2024

V.P. National Accounts

Pony Express Courier
01.1996 - 01.1999

V.P Sales and Marketing

Courier Express Inc.
01.1978 - 01.1995

Sales And Marketing Education

Woodbury University

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Mark Carson