Mark Carter
Horsham,PA
Summary
Hardworking and enthusiastic Line cook trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Flexible willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks. Meticulous individual skilled in different cooking techniques with good understanding of food safety standards. Flexible with stamina to work in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Line Cook
Ann's Choice Retirement Community
07.2013 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Contributed to menu planning and development, incorporating seasonal ingredients for optimal freshness and taste.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Prep Cook
Ann's Choice Retirement Community
07.2013 - Current
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
Customer Service Manager
Amtrak National Railroad
03.2010 - 06.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Lead Service Attendant
Amtrak National Railroad
07.1990 - 03.2012
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Answered guests' questions about menu items and helped make selections.
- Offered and made dessert recommendations and upsold after-dinner drinks.
- Provided high level of assistance to customers during special events, fundraisers and private parties.
- Checked with customer before presenting bill and offered to take additional orders.
- Served as a mentor and role model for junior staff members, providing guidance on best practices and fostering a positive work environment.
- Oversaw facility maintenance activities, ensuring a clean and safe environment for both guests and staff members alike.
- Established strong relationships with clients, fostering loyalty and repeat business.
- Monitored inventory levels to avoid shortages and maintain adequate supplies at all times.
- Maintained clean and orderly work station.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related concerns.
Education
Chef Training
Montgomery County Community College
Blue Bell, PA06.2020
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
Certification
- ServSafe
Timeline
Line Cook
Ann's Choice Retirement Community
07.2013 - Current
Prep Cook
Ann's Choice Retirement Community
07.2013 - Current
Customer Service Manager
Amtrak National Railroad
03.2010 - 06.2012
Lead Service Attendant
Amtrak National Railroad
07.1990 - 03.2012
Chef Training
Montgomery County Community College