Mark Carter
Irving,TX
Summary
Texas License Insurance Adjuster #2944348 with xactimate knowledge. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Loan Officer with history of engaging clients about current and future financial needs. Educates clients on various loan products and related financing or refinancing process. Works independently with little supervision and contribute to team efforts. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Financial Specialist
Christus Health
03.2024 - Current
- Developed strong relationships with insurance companies, facilitating smooth communication regarding claim submissions and reimbursements.
- Increased efficiency in handling insurance claims by implementing an organized system for submitting and tracking paperwork.
- Assisted new hires on company policies, software usage, and effective communication strategies to ensure consistent quality service across the team.
- Expedited claim processing timeframes through proactive troubleshooting of claim denials or rejections, resulting in faster reimbursement for services rendered.
Independent Insurance Adjuster
Pilot Catastrophe
12.2022 - Current
- Evaluated insurance policies and analyzed damages to determine coverage
- Prepared summaries of damage, payments, and policy coverage
- Established relationships with clients and insurance companies to foster timely claims resolution
- Answered customer questions regarding deductibles
- Examined claims forms and other records to determine insurance coverage
- Xactimate sufficient
- Over 200 insurance claims
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues
Loan Officer
PennyMac Loan Services
05.2018 - 04.2022
- Gained knowledge of products and programs offered to educate clients about various product solutions
- Promoted additional services for clients with more specialized needs
- Complied with company quality standards and applicable regulations governing financing
- Analyzed applicant's financial status, credit and property evaluations to determine feasibility of granting loans
- Monitored pipeline by communicating with underwriters and processors
- Worked within approval limits to move loans forward and conferred with managers to handle the larger and more complex applications
- Handled over 200 insurance claims
Warehouse Logistics
04.2016 - 08.2017
- Examined incoming freight to determine most effective handling and loading method
- Inventoried and organized supplies to determine ordering needs
- Directed order fulfillment and shipping processes to support timely delivery of customer orders
- Directed material transfers to product areas, R&D and other internal departments
- Checked in over 1000 products daily
Driver
Uber, Inc
04.2016 - 08.2017
- Followed all relevant traffic laws and safety regulations
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Maintained professional and friendly demeanor during deliveries to uphold company reputation
- Delivered goods and products to customer on time and in excellent condition
Truck Owner
Bridger Logistics, LLC
06.2013 - 03.2016
- Company Overview: OTR
- Transported items to destinations within schedule guidelines to satisfy customers'
- Driver since May of 1989
- Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance
- Cleaned, maintained and secured all equipment
- Operated specialized transportation equipment to haul deliveries to destinations
- Operated large and heavy vehicle in line with OSHA regulations
- Managed day-to-day business operations
- OTR
Education
IT Helpdesk Administrator - IT Helpdesk Administrator (CompTIA A+ & Net+) Cert
MedCerts
Irving, TX10-2024
Associate of Applied Science - Air Conditioning and Refrigeration
Cedar Valley Jr. College
Lancaster, Texas05.1988
Skills
- Texas License Insurance Adjuster
- Level 3 Xactimate
- Avid EPIC USER
- Microsoft Excel
- Licensed Residential Mortgage Loan Originator
- Regulatory compliance
- Underwriting support
- Analyze financial histories
- Data entry proficiency
- Verbal and written communication
- Eligibility determination
- Texas Claims Adjuster License
- Vendor relationships
- Problem-solving aptitude
Certification
- Licensed Insurance Claims Adjuster
- Licensed Loan Officer
Timeline
Patient Financial Specialist
Christus Health
03.2024 - Current
Independent Insurance Adjuster
Pilot Catastrophe
12.2022 - Current
Loan Officer
PennyMac Loan Services
05.2018 - 04.2022
Warehouse Logistics
04.2016 - 08.2017
Driver
Uber, Inc
04.2016 - 08.2017
Truck Owner
Bridger Logistics, LLC
06.2013 - 03.2016
Associate of Applied Science - Air Conditioning and Refrigeration
Cedar Valley Jr. College
- Licensed Insurance Claims Adjuster
- Licensed Loan Officer
IT Helpdesk Administrator - IT Helpdesk Administrator (CompTIA A+ & Net+) Cert
MedCerts
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