Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Caruso, Jr.

Lock Haven,PA

Summary

After being a Fedex employee closing in on a decade, I have taken every oppurtunity to grow and flourish into whatever Fedex has to offer including:


-Aim Certified.

I used my own money, time and travel costs to travel to different Fedex locations to not only confirm my Aim certification but go above and beyond to completely understand the Fedex system.

I traveled to Cincinnati, Columbus, Buffalo, Pittsburg, along with the 3 Express locations I have worked at to visit and learn from award winning managers, flight managers, senior managers, ramp managers, and operations mangers.


- Dangerous goods Certified.

I traveled to Williamsville, Ny for my Dg certification and regularly sit in on the Dg group phone calls.


-Ramp certified.

I was trained under Mike Perko of the University Park Fedex to become ramp certified.

After i transfered to the IPTA location, i trained and signed off on multiple other employees to become ramp certified.


-Safety Team.

I continue to be on the IPTA safety team which completes monthly meetings .



Overview

16
16
years of professional experience

Work History

Courier, DG, Ramp

Federal Express
05.2016 - Current
  • COURIER
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • DG AGENT
  • Minimized risks associated with handling hazardous materials by implementing strict safety protocols.
  • Supported business growth by staying up-to-date on industry trends, regulatory changes, and new technologies related to hazardous materials management.
  • Evaluated existing processes for handling hazard class-specific products; Implemented improvements based on findings that increased overall efficiency while maintaining safety standards.
  • Increased safety awareness by conducting thorough inspections of dangerous goods shipments.
  • Reduced incident rates through continuous improvement initiatives focused on employee training and process optimization.
  • Contributed to a positive safety culture within the organization through proactive identification and resolution of potential hazards or noncompliance issues related to dangerous goods handling.
  • RAMP AGENT
  • Guided aircraft into and out of parking positions using hand signals.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.

Brewery Assistant

Ottos
02.2014 - 04.2016
  • Promoted a safe work environment through strict adherence to safety guidelines and protocols during all brewery operations.
  • Managed inventory of raw materials, ensuring timely and accurate ordering to prevent production delays.
  • Participated in quality control testing to maintain high standards of flavor, aroma, and appearance in all products.
  • Aided brewers in meeting production deadlines through effective time management skills and proactive problem-solving abilities.
  • Achieved timely completion of brewing tasks by working effectively under pressure during high-demand periods.
  • Ensured accurate record keeping by diligently documenting batch information such as gravities, temperatures, and timelines.

Owner, Manager

Shothaven, LTD
11.2008 - 09.2013
  • Developed financial forecasts for informed strategic planning.
  • Recognized individual contributions to motivate and inspire teams.
  • Monitored cash flow for sustainable operational practices.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

High School Diploma -

Central Mountain High
Mill Hall

Business Managemet

PennTech
Williamsport, Pa
06-2024

Skills

  • Working independently
  • Attention to detail
  • Problem-solving
  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving

Timeline

Courier, DG, Ramp

Federal Express
05.2016 - Current

Brewery Assistant

Ottos
02.2014 - 04.2016

Owner, Manager

Shothaven, LTD
11.2008 - 09.2013

High School Diploma -

Central Mountain High

Business Managemet

PennTech
Mark Caruso, Jr.