Mark Castillo
Channahon,Illinois
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Omni Interactions
10.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Continuously strengthen existing knowledge of working with CRM Salesforce, UberConference, Slack, Skype, and Zoom.
- Call center contract-based experience, taking 60-200 inbound and outbound calls per day for large corporations.
Plumbing Reader Technition
United Meters
10.2015 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Interaction with residents at their homes with using superb customer service skills and relationship building skills.
- Installed water meters and wired readers with high quality craftsmanship.
Education
Associate of Science -
Danville Area Community College
Danville, IL05.2000
Skills
- Report Generation
- Call Management
- Scheduling
- Product Knowledge
- Data Entry
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Service
- Conflict Resolution
- Microsoft Office Suite
- Microsoft Excel
- Account Management
Timeline
Customer Service Representative
Omni Interactions
10.2022 - 12.2023
Plumbing Reader Technition
United Meters
10.2015 - 10.2022
Associate of Science -
Danville Area Community College