Mark Castillo
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
New York, NY
02.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Confirmed visitor identification prior to granting entry into the building.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained accurate logs of all security related activities.
Delivery
Fedex
New York, NY
07.2018 - 09.2021
- Inspected vehicles prior to each shift to ensure they met safety requirements.
- Responded appropriately in emergency situations such as accidents or breakdowns.
- Loaded delivery vehicle with goods and ensured items were secure for transport.
- Maintained accurate records of deliveries, including signatures from customers upon receipt.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered packages in a safe, efficient manner while adhering to all traffic laws, regulations, policies, and procedures.
- Reported any problems related to deliveries or customer accounts immediately to supervisor and manager.
- Ensured timely delivery of products by following established routes and schedules.
Concessionist/ Usher- Seasonal
Regal Entertainment
New York, NY
11.2017 - 02.2018
- Greeted customers and provided them with assistance.
- Assisted customers in selecting items from the concession menu.
- Operated cash registers, accepted payments, and gave change to customers.
- Handled customer complaints in a timely and professional manner.
- Maintained an adequate supply of products at the concession stand.
- Prepared food items such as popcorn, hot dogs, pretzels. according to company recipes.
- Cleaned work areas on a regular basis including counters, floors, equipment.
- Trained new employees on proper use of equipment and customer service techniques.
- Provided excellent customer service by being friendly and courteous towards all guests.
Cashier/ Stock Clerk
Rite Aid
New York, NY
05.2015 - 07.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Discounted purchases by scanning and redeeming coupons.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Some College (No Degree) - Criminal Justice
Mercy College
Manhattan, NYSkills
- Basic computer programming skills (ex Chrome, Microsoft Word, Excel, PowerPoint, etc)
- Basic office appliance skills (ex Printing, Faxing, Scanning, Copying, Phone Calls, etc)
- Bilingual; fluent English and Spanish speaker
- Inventory Management
- Excellent Communication
- Complex Problem-Solving
Certification
- Security license
- Fo2 Certificate
References
References available upon request.
Timeline
Security Officer
Allied Universal Security Services
02.2023 - Current
Delivery
Fedex
07.2018 - 09.2021
Concessionist/ Usher- Seasonal
Regal Entertainment
11.2017 - 02.2018
Cashier/ Stock Clerk
Rite Aid
05.2015 - 07.2017
Some College (No Degree) - Criminal Justice
Mercy College