Mark Castillo
Montebello,CA
Summary
- Promotions specialist with broad experience in campaign planning, event coordination, and brand development. Strong focus on teamwork, flexibility, and delivering measurable results. Skilled in strategic communication, project management, and creative problem-solving. Known for reliability and adaptability in dynamic environments.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Promotions Coordinator
Spearmint Rhino Worldwide
10.2024 - Current
- Delivered comprehensive post-event reports highlighting key achievements and areas of improvement.
- Facilitated open communication among team members, leading to improved collaboration on promotion projects.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Enhanced brand awareness through the coordination of promotional events and campaigns.
- Kept abreast of industry trends in order to propose cutting-edge ideas for new promotions initiatives.
- Leveraged customer feedback to refine future promotions plans and enhance customer satisfaction levels.
- Attended customer meetings, trade shows and conferences as company representative.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Ambassador
Papas and Beer
08.2024 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Assisted team with operational policies and procedures to drive services.
- Cultivated positive relationships with clients, resulting in increased customer loyalty and satisfaction.
- Provided valuable feedback to management regarding customer preferences, leading to improved product offerings.
- Established and maintained positive relationships with customers.
- Greeted customers warmly and pleasantly answered inquiries.
- Increased event attendance by utilizing social media platforms to promote upcoming activations effectively.
- Displayed exceptional knowledge of products and services, enhancing credibility when presenting to potential customers.
Production Supervisor
Originals Family Farms
04.2024 - Current
- Supervised ongoing daily production phases.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Promotions Assistant
Insomniac Events
03.2024 - Current
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Utilized specialized software programs for processing ticket orders accurately and efficiently.
- Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
Warehouse Picker
Homeboy Electronics
02.2023 - 03.2024
- Sorting and opening desktops to pull out hard drive for preparation of data wipes
- Used scanners to quickly locate and track items in warehouse.
- Followed orders precisely for correct items, sizes and quantities.
- Collaborated with team members to achieve daily pick and pack goals.
- Organized warehouse shelves and racks to maximize space utilization.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Supervisor
Toys"R"Us
08.2015 - 07.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cashier
Rite Aid
07.2010 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
Education
Psychology
East Los Angeles College
Monterey Park, CA05-2011
Real Estate
East Los Angeles College
Monterey Park, CA05-2011
GED -
Montebello High School
Montebello, CA07-2009
Skills
- Customer relations
- Quality standards
- Workflow coordination
- CRM management
- Team leadership
- Decision-making
- Verbal and written communication
- Staff management
- Staff training and development
- Marketing
- Business development
- Bilingual
Accomplishments
- Supervised team of over 10 staff members.
- Collaborated with team of 15 in the development of Caliente Cage Rage , This event was a major success for Spearmint Rhino , going on 8 years strong
- Helped bring in over 1000 new costumers in a 1 year span
- Achieved high levels of growth at every job works at
Languages
Spanish
Native or Bilingual
Timeline
Promotions Coordinator
Spearmint Rhino Worldwide
10.2024 - Current
Ambassador
Papas and Beer
08.2024 - Current
Production Supervisor
Originals Family Farms
04.2024 - Current
Promotions Assistant
Insomniac Events
03.2024 - Current
Warehouse Picker
Homeboy Electronics
02.2023 - 03.2024
Supervisor
Toys"R"Us
08.2015 - 07.2017
Cashier
Rite Aid
07.2010 - 01.2011
Psychology
East Los Angeles College
Real Estate
East Los Angeles College
GED -
Montebello High School
Similar Profiles
Johanna PatinoJohanna Patino
Administrative Assistant at Spearmint RhinoAdministrative Assistant at Spearmint Rhino
Genesis GuilarteGenesis Guilarte
Server at Spearmint RhinoServer at Spearmint Rhino
Betsy GomezBetsy Gomez
Waitress at Spearmint RhinoWaitress at Spearmint Rhino
Massimo S SorceMassimo S Sorce
Tournament Score Keeper at LA Clays Shooting Sports ParkTournament Score Keeper at LA Clays Shooting Sports Park
Brandon AmezcuaBrandon Amezcua
Security Officer at S&S Labor Force Inc.Security Officer at S&S Labor Force Inc.