Mark Centoni
Fremont,CA
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Service Technician
AAA Forklift Material Handling
06.2021 - 08.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Service Technician
Raymond Handling Concepts Corporation
12.2018 - 05.2020
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Road Service Technician
Doc Bailey Construction Equipment
01.2017 - 11.2018
- Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
- Increased customer satisfaction through efficient roadside assistance and quality repairs.
- Performed regular maintenance tasks for optimal vehicle performance and longevity.
- Reduced response time by effectively prioritizing service calls based on urgency and location.
- Collaborated with dispatch team to ensure timely arrival at job sites, minimizing customer wait times.
- Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.
- Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.
Service Technician
Gold Coast Equipment
02.2005 - 01.2017
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Showcased adaptability by working on diverse projects spanning industries such as healthcare, hospitality, retail, and education sectors.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Shipping and Receiving Manager
Access Hardware Supply
09.2002 - 02.2006
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
Education
Associate of Applied Science - Computer Technology
Heald College School of Technology
Hayward, CA01.2000
High School Diploma -
James Lick High School
San Jose, CA06.1993
Skills
- Preventive Maintenance
- Technical Support
- Quality Assurance
- Equipment Troubleshooting
- Customer Service
- Work Documentation
- Troubleshooting Ability
- Installation and Repair
- Troubleshooting Skills
- Problem and Issue Resolution
- Attention to Detail
- Hand Tool Knowledge
- Equipment Demonstration
- Professional and Courteous
- Equipment Inspection
- Work With Minimal Supervision
Timeline
Service Technician
AAA Forklift Material Handling
06.2021 - 08.2023
Service Technician
Raymond Handling Concepts Corporation
12.2018 - 05.2020
Road Service Technician
Doc Bailey Construction Equipment
01.2017 - 11.2018
Service Technician
Gold Coast Equipment
02.2005 - 01.2017
Shipping and Receiving Manager
Access Hardware Supply
09.2002 - 02.2006
Associate of Applied Science - Computer Technology
Heald College School of Technology
High School Diploma -
James Lick High School
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