Mark Cerza
Transportation Specialist
Lockport,NY
Summary
Experienced transportation professional with a strong background in logistics operations and process coordination. Recognized for reliability, teamwork, adaptability, and attention to detail. Skilled at managing multiple priorities efficiently while maintaining accuracy and high operational standards.
Overview
14
14
years of professional experience
Work History
Transportation Specialist
ACV Auctions
03.2024 - 05.2026
- Worked with service providers to resolve issues and correct delays.
- Coordinated schedules and communicated changes to customers.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
Transportation Administrator
ACV Auctions
10.2022 - 03.2024
- Collaborated with other departments to optimize logistics processes, leading to reduced transit times and increased operational efficiency.
- Streamlined communication channels between drivers, dispatchers, and clients for improved delivery tracking accuracy.
- Improved customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Delivery Driver
Amazon
02.2022 - 10.2022
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
Manager
LA Fitness - Energy Bar
09.2015 - 03.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Onboarded new employees with training and new hire documentation.
- Managed and motivated employees to be productive and engaged in work.
Sales Lead
Champs Sports
08.2012 - 08.2018
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
Education
Bachelor of Arts or Science - Communication
University At Buffalo, The State University of New York
Buffalo, NY12.2019
Associate of Liberal Arts & Science - General Studies
Erie Community College, State University of New York
Buffalo, NY12.2019
Associate of Business Administration -
Erie Community College, State University of New York
Buffalo, NY12.2019
Skills
Dispatch Coordination
Logistics Coordination
Data Management
Schedule management
Time Management
Multitasking
Dispatch Coordination
Logistics Coordination
Time Management
Reliability
Logical reasoning
Timeline
Transportation Specialist
ACV Auctions
03.2024 - 05.2026
Transportation Administrator
ACV Auctions
10.2022 - 03.2024
Delivery Driver
Amazon
02.2022 - 10.2022
Manager
LA Fitness - Energy Bar
09.2015 - 03.2020
Sales Lead
Champs Sports
08.2012 - 08.2018
Bachelor of Arts or Science - Communication
University At Buffalo, The State University of New York
Associate of Liberal Arts & Science - General Studies
Erie Community College, State University of New York
Associate of Business Administration -
Erie Community College, State University of New York