Summary
Overview
Work History
Education
Skills
Timeline
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Mark Chambers

Pittsburg,KS

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

21
21
years of professional experience

Work History

Front Desk / Optical Technician

Kannarr Eye Care
08.2024 - 03.2025
  • Aided patients in selection of eyeglass frames appropriate for prescription and style preferences.
  • Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
  • Reduced wait times by effectively scheduling appointments and managing patient flow within the office.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
  • Conducted thorough quality control checks on completed eyewear orders before dispensing them to patients.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.

Manager

Texas Roadhouse
08.2022 - 07.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty
  • Coached, mentored and trained team members in order to improve their job performance
  • Established processes to ensure efficient workflow throughout the organization
  • Resolved conflicts between employees by providing guidance on company policies and procedures
  • Provided leadership during times of organizational change or crisis situations
  • Initiated new projects that resulted in increased productivity across all departments
  • Analyzed customer feedback data to develop action plans for improving services offered
  • Monitored staff performance and addressed issues
  • Enforced customer service standards and resolved customer problems to uphold quality service

Bartender/Server

Applebee's Grill & Bar
05.2017 - 03.2021
  • Menu knowledge: Memorize details of daily food and drink specials, seasonal menu items and options, signature cocktails, as well as rotating craft beer options
  • Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales
  • Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience
  • Multiple time Employee of the Month

Server/Bartender

Ozona Grill & Bar
08.2015 - 03.2017
  • Assisted guest in order selection, recommended specific menu items, daily specials and ensured prompt, accurate service
  • Consistently praised on Yelp for friendliness and efficiency
  • Duties include familiarizing guests with menu and accurately recording food and drink orders, running multi-course meals, and tallying bills
  • Maintained high guest check averages by suggesting and selling additional food and beverage items
  • Additional duties as special events/catering server
  • Assigned delivery, set up and take down for smaller parties
  • Responsible for meeting and exceeding company and personal sales goals

Sales

Nike
11.2011 - 08.2015
  • Educated consumers on fitness equipment, products, and technology
  • Employee of the Month (MVP) Sept 2013
  • Merchandise sales floor for increased sales
  • Provide customer support and education

Area Sales Manager

Dillard's
08.2007 - 11.2011
  • Managed both Men's clothing and shoe departments
  • Maintain gross margin and work with buyers to bypass sales goals
  • Train sales associates and interns to ensure a positive future for the business
  • Consistently noted for success in meeting sales goals and assuring customer satisfaction throughout the company

Visual Manager

Abercrombie & Fitch
03.2004 - 08.2007
  • Responsible for meeting and exceeding company presentation standards and sales goals
  • Worked to effectively merchandise displays and storefront windows
  • Effectively designing and rotating merchandise displays and storefront windows
  • Cultivating and maintaining excellent rapport with clientele

Education

Bachelor of Arts Degree - Advertising/Public Relations

Stephen F. Austin State University
Nacogdoches, TX

Skills

  • Expense Tracking
  • Business Administration
  • Staff Development
  • Policy Implementation
  • Performance Management
  • Marketing
  • Time Management
  • Cross-Functional Team Management
  • Verbal and Written Communication

Timeline

Front Desk / Optical Technician

Kannarr Eye Care
08.2024 - 03.2025

Manager

Texas Roadhouse
08.2022 - 07.2024

Bartender/Server

Applebee's Grill & Bar
05.2017 - 03.2021

Server/Bartender

Ozona Grill & Bar
08.2015 - 03.2017

Sales

Nike
11.2011 - 08.2015

Area Sales Manager

Dillard's
08.2007 - 11.2011

Visual Manager

Abercrombie & Fitch
03.2004 - 08.2007

Bachelor of Arts Degree - Advertising/Public Relations

Stephen F. Austin State University

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Mark Chambers