Mark Chapman
Lakewood,NY
Summary
Ready to offer exceptional leadership and planning abilities to take on new roles in any setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in industry standards and market trends.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Direct Support Professional
The Resource Center
Lakewood, NY
05.2021 - Current
- Monitored progress and documented resident health status changes to keep care team updated.
- Updated Resident files with current vitals, behaviors and other data relevant to treatment planning.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized resident environment.
- Assisted resident with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Assisted with daily living activities, running errands and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supervised 10 residents at any given time
Shift Manager
KFC
Lakewood, NY
11.2019 - 04.2021
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Managed 20 employees
Education
High School Diploma -
Southwestern Senior High School
Jamestown, NY 08.2017 - 06.2021
Bachelor of Science - Management of Information Systems
Penn State University
Erie, PA 07.2021 - Current
Skills
Inventory controls
Accurate money handling
Team Building
Training and mentoring
Staff Management
Collaboration
First aid and safety
State regulations knowledge
Progress documentation
Project planning
Timeline
Bachelor of Science - Management of Information Systems
Penn State University
07.2021 - Current
Direct Support Professional
The Resource Center
05.2021 - Current
Shift Manager
KFC
11.2019 - 04.2021
High School Diploma -
Southwestern Senior High School
08.2017 - 06.2021