Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Chapman

Roofing / Building Materials
DeBary,FL

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Director of Roofing Operations /General Manager

Sunvena Roofing
12.2021 - 01.2024
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Operations Manager

Centaur Roofing
05.2019 - 12.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.

Shop Owner

Deviant Customs Motorcycles
04.2016 - 08.2019
  • Complied with legal requirements and set up surveillance measures to secure merchandise.
  • Completed store operational requirements by assigning tasks based upon strength, level of experience and [Area of expertise].
  • Prepared annual budgets and monitored financial objectives.
  • Coached, counseled and disciplined employees.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.

Owner

MC Mechnix Waterproofing
02.2011 - 04.2016
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Education

Transportation & Energy

Seminole State College of Florida
Sanford, FL

UTI
Orlando
03.2008

High School Diploma -

Lyman High School
Longwood, FL
06.1986

Skills

Conflict Resolution, problem solver, self starter, leader, professional, code compliance, prompt,

Certification

10hr OSHA, 30 hr OSHA, Asbestos Awareness, Telehandler Trainer / Operator

Multiple MT Copland certificates (Construction Fields)

Timeline

Director of Roofing Operations /General Manager

Sunvena Roofing
12.2021 - 01.2024

Operations Manager

Centaur Roofing
05.2019 - 12.2021

Shop Owner

Deviant Customs Motorcycles
04.2016 - 08.2019

Owner

MC Mechnix Waterproofing
02.2011 - 04.2016

Transportation & Energy

Seminole State College of Florida

UTI

High School Diploma -

Lyman High School

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Mark ChapmanRoofing / Building Materials