Mark Chapman
Laplata,MD
Summary
Detail-oriented Veterinary Technician with 5 years of relevant experience and specific expertise in paying attention to detail and also having the apply to multi task and adapting to work changes with a positive attitude and a willingness to lead other . Recognized for being a team lead and dedication to excellent animal care and client service.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
Waldorf Animal Clinic
10 2019 - Current
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
Aquatics Specialist
Rashida
12.2023 - Current
- Improved water quality through diligent monitoring, chemical balancing, and proactive maintenance procedures.
- Promoted a welcoming environment through effective communication, relationship-building, and conflict resolution among members and staff.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Engage with visitors by discussing animal natural history, conservation programs, natural habitats, status of animals in the wild, care and feeding of animals, and other topics of interest.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Clean animal enclosures by hosing, sweeping, scrubbing, raking, and removing manure, unconsumed food, and other refuse and keeps service areas and adjacent public areas clean.
- Unload and store food supplies and as instructed and under close supervision prepare animal diets according to standard procedures.
Kennel Assistant
Fig And Friends
06.2021 - Current
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Monitored kennels for toy safety and removed choking hazards.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Assisted with development of animal behavior modification plans.
Receptionist
Humane Society Of Charles County
09.2017 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Monitored kennels for toy safety and removed choking hazards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Education
High School Diploma -
St. Charles High School
Waldorf, MD06.2017
Skills
- Nutritious Feeding
- Exercising and Playing
- Animal Care
- Appointment Scheduling
- Safety Monitoring
- Care Monitoring
- Customer Service
- Data Entry
- Scheduling
- Supply Management
- Telephone Skills
- Mail Handling
- Time Management
Timeline
Aquatics Specialist
Rashida
12.2023 - Current
Kennel Assistant
Fig And Friends
06.2021 - Current
Receptionist
Humane Society Of Charles County
09.2017 - 06.2019
Veterinary Technician
Waldorf Animal Clinic
10 2019 - Current
High School Diploma -
St. Charles High School