Mark Chapman
Laplata,MD
Summary
Detail-oriented Veterinary Technician with 5 years of relevant experience and specific expertise in paying attention to detail and also having the apply to multi task and adapting to work changes with a positive attitude and a willingness to lead other . Recognized for being a team lead and dedication to excellent animal care and client service.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
Waldorf Animal Clinic
2242 Old Washington Rd, Waldorf, MD 20601
10 2019 - Current
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
Aquatics Specialist
Rashida
3077 Waldorf Market Pl, Waldorf, MD,20603
12.2023 - Current
- Improved water quality through diligent monitoring, chemical balancing, and proactive maintenance procedures.
- Promoted a welcoming environment through effective communication, relationship-building, and conflict resolution among members and staff.
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Engage with visitors by discussing animal natural history, conservation programs, natural habitats, status of animals in the wild, care and feeding of animals, and other topics of interest.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Clean animal enclosures by hosing, sweeping, scrubbing, raking, and removing manure, unconsumed food, and other refuse and keeps service areas and adjacent public areas clean.
- Unload and store food supplies and as instructed and under close supervision prepare animal diets according to standard procedures.
Kennel Assistant
Fig And Friends
2250 Old Washington Rd, Waldorf, MD 20601
06.2021 - Current
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Monitored kennels for toy safety and removed choking hazards.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Assisted with development of animal behavior modification plans.
Receptionist
Humane Society Of Charles County
71 Industrial Park Dr, Waldorf, MD 20602
09.2017 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Monitored kennels for toy safety and removed choking hazards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Education
High School Diploma -
St. Charles High School
Waldorf, MD06.2017
Skills
- Nutritious Feeding
- Exercising and Playing
- Animal Care
- Appointment Scheduling
- Safety Monitoring
- Care Monitoring
- Customer Service
- Data Entry
- Scheduling
- Supply Management
- Telephone Skills
- Mail Handling
- Time Management
Timeline
Aquatics Specialist
Rashida
12.2023 - Current
Kennel Assistant
Fig And Friends
06.2021 - Current
Receptionist
Humane Society Of Charles County
09.2017 - 06.2019
Veterinary Technician
Waldorf Animal Clinic
10 2019 - Current
High School Diploma -
St. Charles High School