Mark Chase
Runnemede,NJ
Summary
Technician with several years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Mechanic
south Jersey classics
Elmer, NJ
05.2011 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Senior Technical Manager
CEC Entertainment
Deptford, NJ
09.2000 - Current
- Planned and directed technical projects, ensuring deadlines were met.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Assisted in the design of new products or modifications to existing products for improved performance.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Analyzed data collected during testing to determine root cause of failure.
- Adhered to all safety policies and procedures while working in the lab environment.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
- Created wiring diagrams showing connections between components within circuit boards or assemblies.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Utilized hand tools to properly splice cables.
- Installed new components or replaced defective parts to restore functionality.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Communicated with distributors to acquire necessary equipment for projects.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Mechanic
Nissan of Chantilly
Chantilly, VA
01.2010 - 04.2010
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Tested components with appropriate instruments to ensure proper operation.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Maintained accurate records of work performed in accordance with company standards.
- Ensured safety protocols were followed while working on vehicles.
- Assisted fellow mechanics when necessary during complex repairs.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Monitored shop equipment to maintain safe working condition.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Kept detailed records of repairs, labor involved and parts used.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Connected electrical wiring to control panels and electric motors.
- Leveraged diagnostic tools and equipment to identify vehicle issues.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Completed required paperwork and delivered to customer.
- Addressed customer questions and concerns regarding products and services.
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Repaired, replaced and adjusted brakes.
- Conducted test drives before and after repair services.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Reviewed work orders and discussed with supervisors.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Education
Associate of Applied Science - Automotive Engineering
Northern Virginia Community College
Annandale, VA04-1991
Skills
- Equipment Diagnostics
- Comprehensive Inspection Expertise
- Equipment inspection and testing
- Effective Problem Solving
- Hand and power tools
- Electrical system rewiring
- Maintenance and repairs
- Troubleshooting and diagnosis
- Deadline compliance
Accomplishments
District technical manager or the year
Languages
English
Professional
Certification
EPA certification for refrigerant
Affiliations
Car shows, restoring classic cars, riding atv and dirt bikes, restoring vintage dirt bikes
References
References available upon request.
Timeline
Mechanic
south Jersey classics
05.2011 - Current
Mechanic
Nissan of Chantilly
01.2010 - 04.2010
Senior Technical Manager
CEC Entertainment
09.2000 - Current
Associate of Applied Science - Automotive Engineering
Northern Virginia Community College
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