Mark Chatfield
Belnan,NS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Regional General Manager
Manheim Halifax
01.2017 - Current
- Promoting company values and lead by example approach to build loyal and effective team
- Managing effective P & L to meet annual targets
- Maximizing Revenue streams while controlling expenses to achieve EBITDA targets annually
- Streamlined operational processes for improved efficiency and cost savings within the region
- Advertising and marketing weekly auctions to maximize online and in lane attendance
- Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment throughout the region.
- Collaborated closely with marketing teams to develop targeted campaigns that drove customer acquisition within the region.
- Championed corporate initiatives by promoting a culture of continuous improvement among regional teams.
- Oversaw budget management and financial planning, ensuring fiscal responsibility throughout the region.
- Established clear communication channels between departments, fostering improved teamwork and collaboration.
- Participated in strategic planning meetings with executive leadership to align regional goals with overall company objectives.
- Promoted a customer-centric approach within the region to ensure consistent delivery of exceptional service experiences.
- Improved regional sales performance by developing and implementing strategic business plans.
Assistant General Manager
Manheim Halifax
01.2016 - 12.2016
- Lead effective management of dealer and commercial customer relationships and service levels
- Develop and maintain customer relationships to ensure quality of service and products
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assist arbitration in resolving customer problems to attain mutual agreement and satisfaction
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
New Vehicle Sales Manager
Amherst Toyota
01.2014 - 01.2016
- Increased vehicle sales by developing and implementing effective sales strategies tailored to customer needs.
- Set individualized goals for each team member in alignment with overall dealership objectives.
- Enhanced customer satisfaction through excellent communication, expert product knowledge, and timely followups.
- Managing and coaching sales staff
- Led weekly sales meetings to review performance metrics, share best practices, and discuss upcoming opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Monthly new vehicle inventory control and dealer trades including completing monthly orders as allocated by Toyota Canada
- Oversaw daily operations of the showroom floor, ensuring smooth functioning and a welcoming environment for customers.
- Maintaining monthly and annual budgets and gross profit targets
- Ensuring a high level of customer satisfaction through Toyota Canada CSI program
- Trade in appraisals
General Manager
ADESA Moncton
03.2009 - 09.2013
- Increased overall company efficiency by streamlining operations and implementing innovative strategies.
- Ensured profitability and year over year growth and efficiency
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Consistent customer satisfaction by setting strategic direction and overseeing the total auction operation
- Establishing operational plans and budgets and measuring on a consistent basis to ensure all objectives were met and making changes to meet expectations when needed
- Complying with all Health and Safety regulations
- Motivating and mentoring staff to build and maintain staff morale to create a great working environment
- Successfully implemented best practices and operational efficiency program in 2010 to maintain cost control and overall efficiency of entire operation
- P & L Accountability
Operations Manager/Auctioneer
ADESA Halifax
09.2001 - 03.2009
- Managing and directly responsible for the entire auction operation including reconditioning facility, mechanical department, transportation department, vehicle inspection department, security, and lot operations
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Managing, coaching and training staff consisting of approximately 50 employees
- Annual Performance Appraisals
- Budgeting and financial reviews monthly
- Scheduling staff to meet seasonal operational obligations
- Promoted to GM at ADESA Moncton in March 2009
Sales Manager/Auctioneer
ADESA Halifax
01.2007 - 03.2008
- Managing, directing and coaching sales team
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Developed strong relationships with clients by providing exceptional customer service and communication throughout the auction process.
- Maximized revenue for sellers with effective negotiation skills during live auctions.
- Promoted to Operations Manager in March 2008
Skills
- Customer Retention
- Advertising and Marketing
- Business Development
- Sales Leadership
- Staff Management
- P&L Management
- Expense Control
- Customer Relationship Management
- Inventory Control
- Training and Development
- Change Implementation
- Operations Management
professional development
- Springhill High School, Academic High School Diploma
- Southwestern Ontario School of Auctioneering, Professional Auctioneer/Business
- Disney’s Approach to Leadership Training, Orlando FL
awards
- 2021 Ford Auction Quality Award - Top Performing Canadian Auction
- 2020 Ford Auction Quality Award - Top Performing Canadian Auction
- 2019 Ford Auction Qaulity Award - Top Performing Canadian Auction
- 2018 Presidents Club Acheivement - Cox Automotive Canada/Manheim Halifax
- 2012 ADESA Canada Auction of the Year - Highest overall Revenue, Sales Volume, EBITDA growth in Canada
Volunteer Services
PEI Dealers Association Volunteer Auctioneer in support of Special Olympics Canada
NB Dealers Association Volunteer Auctioneer in support of Special Olympics Canada
Ronald McDonald House Volunterr Auctioneer
Churchill Academy Volunteer Auctioneer
Timeline
Regional General Manager
Manheim Halifax
01.2017 - Current
Assistant General Manager
Manheim Halifax
01.2016 - 12.2016
New Vehicle Sales Manager
Amherst Toyota
01.2014 - 01.2016
General Manager
ADESA Moncton
03.2009 - 09.2013
Sales Manager/Auctioneer
ADESA Halifax
01.2007 - 03.2008
Operations Manager/Auctioneer
ADESA Halifax
09.2001 - 03.2009
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