Mark Chestnut

• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Coordinated resident activity with Medical Administrative Services to expedite resident movements
• Scheduled appointments for residents with various clinics, services and consultants
• Performed all administrative work involved the admission, discharge ,transfer of residents
• Served as a liaison on the ward/neighborhood between various administrative, technical professional personnel in coordinating activities
• Explained procedures to patients to reduce anxieties and increase patient cooperation

• Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
• Enrolled and disenroll personnel in Defense Eligibility Enrollment Reporting System
• Adhered to policies and procedures regarding issuance of identification cards
• Utilized biometric demographics to ensure appropriate personnel received identification cards
• Inventoried and safeguarded card stock to ensure accountability
• Maintained 100% accountability of serially numbered ID cards
• Performed routine operator level maintenance on RAPIDs Workstation and printers IAW applicable instructions, standards and best practices stated in VOIS standards

• Performed quality control procedures on Armed Services Vocational Amplitude Battery testing materials to ensure compliance
• Coordinated with 25 High School Guidance Counselors to determine testing dates and times
• Inventoried all testing materials after each test administered to ensure all materials were accounted for
• Administered ASVAB tests for 150 sophomores, juniors and seniors
• Safeguarded and maintained 140 test booklets

• Performed as case manager, monitoring claim progression and reviewing decisions to determine actions.
• Conducted research and made inquiries pertaining to military service policies and regulations.
• Prepared statements on behalf of the Client’s claim and assisted the claimant in obtaining medical opinions from attending physicians and health care professionals.
• Processed inquiries on behalf of veterans’ community regarding their benefits, ensuring that the appropriate claims forms were accurately and submitted before deadline.
• Conducted outreach visits with 20 military units, explaining services and enhancing the understanding of the services Veterans of Foreign Wars provides
• Reviewed statutes, regulations, and government directives to ensure that veteran interests were articulated in accordance with VFW national mandates and National Veterans Service Policy and Procedure.
• Proven proficiency in utilization of advanced human relation skills and analytical skills that are required to comfortably interface with both active duty military personnel and veterans’ community.
• Utilize computers and software applications for case management, external and internal memos, and creation of presentations and other general office duties in a fully automated office environment.
• Routinely met with Watertown Vet Center to conduct briefings and educational presentations.
• Developed and maintained a positive relationship with members of Veterans Affairs

• Trained in advanced trauma life support, intubation procedures, and emergency airway techniques; training experience considered vital.
• Managed 150 personnel, evacuation procedures; instructed master classes in medical training, staff professional development.
• Accounted for up to 20 staff personnel, supplies, equipment and pharmaceuticals worth more than $2M.
Considered by leadership to excel above peers during training, field medical activities.
• Managed medical services for up to 500 personnel, directly accountable for 10 junior Soldiers, staff members.
• Routinely ordered medical supplies, scheduled periodical maintenance on medical equipment; successfully taught training classes on various patient care topics.
• Produced weekly and monthly reports to leadership regarding personnel disease and non-battle injuries.
Successfully completed four combat deployments ensuring the safe return of all assigned personnel.
• Directly managed 20 subordinates and accounted for weapons, communications equipment, supplies, and performed additional duties as requested by senior leadership.
• Performed successfully as Team Leader, accountable for up to 5 team members; Acted as Evacuation Supervisor for 3 years, coordinating team training, and patient transport under various conditions